You don't say what emails you have tried ?
Check this out: Refunds, cancellations, billing, payment or license issues and click Next.
I need help with a different subscription or billing issue.
Give as much information that you can to help track down your payment and reissue the correct license.
The year issue has been mentioned and reported - however I don't know if this is a moderator/Administrator or SFS software issue.
This is only in force for your first 3 posts, so your next reply/post should be it done for you.