Cannot Update ERROR 404

[chattambi]

I get the 404 error when avast updates

16.06.2009 15:00:32 general: Started: 16.06.2009, 15:00:32
16.06.2009 15:00:32 general: Running setup_av_pro-537 (1335)
16.06.2009 15:00:32 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
16.06.2009 15:00:32 system: Memory: 30% load. Phys:817568/1179120K free, Page:1852004/2232688K free, Virt:2069596/2097024K free
16.06.2009 15:00:32 system: Computer WinName: HOME5345345
16.06.2009 15:00:32 system: Windows Net User: HOME5345345\Kris
16.06.2009 15:00:32 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
16.06.2009 15:00:32 general: DldSrc set to inet
16.06.2009 15:00:32 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
16.06.2009 15:00:32 general: Old version: 537 (1335)
16.06.2009 15:00:32 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.06.2009 15:00:32 system: Using temp: D:\DOCUME~1\Kris\LOCALS~1\Temp\_av_proI.tm~a01668 (17660M free)
16.06.2009 15:00:32 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.06.2009 15:00:32 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.06.2009 15:00:32 system: Computer DnsName: home5345345
16.06.2009 15:00:32 system: Computer Ip Addr: 10.40.241.244
16.06.2009 15:00:32 system: Installed in: D:\Program Files\Alwil Software\Avast4 (17660M free)
16.06.2009 15:00:32 internet: SYNCER: Type: use IE settings
16.06.2009 15:00:32 internet: SYNCER: Auth: another authentication, use WinInet
16.06.2009 15:00:32 package: Part prg_av_pro-537 is installed
16.06.2009 15:00:32 package: Part vps-9061400 is installed
16.06.2009 15:00:32 package: Part news-50 is installed
16.06.2009 15:00:32 package: Part setup_av_pro-537 is installed
16.06.2009 15:00:32 package: IsInstalledPartVpuOkay: D:\Program Files\Alwil Software\Avast4\Setup\part-jrog-d8.vpu does not exist
16.06.2009 15:00:32 package: Part jrog-12e was guessed as installed
16.06.2009 15:00:32 general: Old version: 537 (1335)
16.06.2009 15:00:32 general: GUID: 551fa69f-01b6-430c-920e-4997d99b1d0b
16.06.2009 15:00:34 general: Server definition(s) loaded for 'main': 255 (maintenance:0)
16.06.2009 15:00:34 general: SelectCurrent: selected server 'Download513 AVAST Server' from 'main'
16.06.2009 15:00:34 internet: SYNCER: Type: use IE settings
16.06.2009 15:00:34 internet: SYNCER: Auth: another authentication, use WinInet
16.06.2009 15:00:34 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
16.06.2009 15:00:34 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
16.06.2009 15:00:34 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
16.06.2009 15:00:34 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
16.06.2009 15:00:34 general: progress thread start
16.06.2009 15:00:34 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
16.06.2009 15:00:34 internet: Used server: http://download513.avast.com/iavs4x
16.06.2009 15:00:36 general: Server definition(s) loaded for 'main': 255 (maintenance:0)
16.06.2009 15:00:36 general: SelectCurrent: selected server 'Download926 AVAST Server' from 'main'
16.06.2009 15:00:36 internet: SYNCER: Type: use IE settings
16.06.2009 15:00:36 internet: SYNCER: Auth: another authentication, use WinInet
16.06.2009 15:00:36 internet: Used server: http://download926.avast.com/iavs4x
16.06.2009 15:00:36 package: LoadProductVpu: D:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.06.2009 15:00:36 package: LoadPartInfo: jrog = jrog-12e returned 00000000
16.06.2009 15:00:36 package: LoadPartInfo: news = news-50 returned 00000000
16.06.2009 15:00:36 package: LoadPartInfo: program = prg_av_pro-537 returned 00000000
16.06.2009 15:00:36 package: LoadPartInfo: setup = setup_av_pro-537 returned 00000000
16.06.2009 15:00:36 package: LoadPartInfo: vps = vps-9060400 returned 00000000
16.06.2009 15:00:36 package: LoadProductVpu: D:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
16.06.2009 15:00:36 package: Part vps-9060400 was set to be installed
16.06.2009 15:00:36 general: Part of license key: W83905010H1400A0211
16.06.2009 15:00:36 package: IsFullOkay: vps-9060400.vpu - not okay (doesn't exist)
16.06.2009 15:00:36 package: IsFullOkay: vps-9060400.vpu - not okay (doesn't exist)
16.06.2009 15:00:36 package: SetFullAsMarked: Package vps set to 1
16.06.2009 15:00:36 package: IsFullOkay: vpsm-9060400.vpu - not okay (doesn't exist)
16.06.2009 15:00:36 package: IsFullOkay: vpsm-9060400.vpu - not okay (doesn't exist)
16.06.2009 15:00:36 package: SetFullAsMarked: Package vpsm set to 1
16.06.2009 15:00:36 package: Packages before download
16.06.2009 15:00:37 package: Vpu: D:\Program Files\Alwil Software\Avast4\Setup\vps-9061400.vpu, size: 26027250. md5: 7D808B741B1F217C2E4349B60335557B, computemd5 returned 0x00000000, sig: 10C7171F4784095DC3A40776E292A180F25C150E41EAD730D41F77561E70707FC83AE8B7DD91392A returned 0x00000000
16.06.2009 15:00:37 package: Vpu: D:\Program Files\Alwil Software\Avast4\Setup\vpsm-9061400.vpu, size: 133. md5: FCAC4E1417295392659E466F0E7D1C51, computemd5 returned 0x00000000, sig: 25DEE8A6BC36D43416B9D1DF14FB11D0392D6A2E00D07BFF720E894BE47A55ECF6DAAD98AE108294 returned 0x00000000
16.06.2009 15:00:37 general: InvalidateCurrent: invalidated server 'Download926 AVAST Server' from 'main'
16.06.2009 15:00:37 general: SelectCurrent: selected server 'Download746 AVAST Server' from 'main'
16.06.2009 15:00:37 internet: SYNCER: Type: use IE settings
16.06.2009 15:00:37 internet: SYNCER: Auth: another authentication, use WinInet
16.06.2009 15:00:37 internet: while trying to get file 'vps-9060400.vpu', error 0x20000006 has occured, try 1
16.06.2009 15:00:37 file: Server returned 404 on file vps-9060400.vpu
16.06.2009 15:00:38 general: InvalidateCurrent: invalidated server 'Download746 AVAST Server' from 'main'
16.06.2009 15:00:38 general: SelectCurrent: selected server 'Download716 AVAST Server' from 'main'
16.06.2009 15:00:38 internet: SYNCER: Type: use IE settings
16.06.2009 15:00:38 internet: SYNCER: Auth: another authentication, use WinInet
16.06.2009 15:00:38 internet: while trying to get file 'vps-9060400.vpu', error 0x20000006 has occured, try 2
16.06.2009 15:00:38 file: Server returned 404 on file vps-9060400.vpu
16.06.2009 15:00:39 general: InvalidateCurrent: invalidated server 'Download716 AVAST Server' from 'main'
16.06.2009 15:00:39 general: SelectCurrent: selected server 'Download703 AVAST Server' from 'main'
16.06.2009 15:00:39 internet: SYNCER: Type: use IE settings
16.06.2009 15:00:39 internet: SYNCER: Auth: another authentication, use WinInet
16.06.2009 15:00:39 internet: while trying to get file 'vps-9060400.vpu', error 0x20000006 has occured, try 3
16.06.2009 15:00:39 file: Server returned 404 on file vps-9060400.vpu
16.06.2009 15:00:39 internet: tried 3 servers to get file 'vps-9060400.vpu', but failed (0x20000006)
16.06.2009 15:00:39 package: DldPackage: D:\Program Files\Alwil Software\Avast4\Setup\vps-9060400.vpu, returned 0x20000006
16.06.2009 15:00:39 general: Err:Other HTTP error (404), while trying 67.228.112.203:80//iavs4x/vps-9060400.vpu


Please help

Vivek

[YoKenny]

Welcome chattambi

Do you use a firewall?

Is your system infected as I see you are still using Windows 5.1.2600 Service Pack 2 and
Windows Service Pack 3 has been available for a year plus provides several Critical Security updates and performance improvements so should be applied in IE by going to Tools then Windows Update then downloading and installing all updates.

You should go to Control Panel then Automatic Updates then select Automatic (recommended) or at least Notify me but don't automatically download or install them.

Download Malwarebytes' Anti-Malware (MBAM) then update it then run a Quick scan and let it remove what it finds:
http://www.malwarebytes.org/mbam.php

[Lisandro]

1) If your subscription allows the update right now (i.e., if it is not expired). Home (free) version need registering each 14 months.

2) If your firewall settings and allow avast.setup to connect.
    If you're not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should 'remove' avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

3)  Check your proxy settings into avast!:
     Left click the avast icon > Settings
     Update (Basic) > Details > Proxy
     Make sure your browser is not set to "Work Offline" (this option is generally in the File menu).
     If it doesn't help, try switching from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).

4) Also you can try changing update service's login account, follow this:
    Open services control panel (e.g. Start->Run, and type: services.msc
    Double-click on avast! iAVS4 Control Service to show properties. Switch to LogOn page.
    Enter administrator account name and password.
    Do the same for avast! Antivirus service.
    Then start update again.

5) The last option, check if the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

[chattambi]

Thanx A ton


The Server Def file was corrupt.


Now Updates fine

[Lisandro]

You're welcome. Feel free to come back any time you need help or just to change experiences