Application cannot load skin

[reynet69]

When trying to start the Avast Antivirus I get an Unknown Error "Application cannot load skin. Function "usiGetSkin" failled

Does anybody have ant ised how to resolve this?

Version 4.8 Pro.

[CraigB]

What operating system are you using xp, vista, win7 ?

[DavidR]

Well you could try an avast repair from add remove programs, uninstall/change, change and scroll down to change.

Personally I think you are painting the deckchairs when the ship is going down. Avast are actively trying to get users to update to avast6 as 4.8 is in life support. So unless you have win9.x or winME then you should consider a clean install of avast 6.0.1289. This won't cost anything if you have time left on a valid avast 4.8 license, it can be converted so the remaining balance can be used on avast6.

[reynet69]

this machine is Windows XP,

as for upgrading that was my next option.. we actually had some machines update automatically and some didn't (not sure why)

Thanks for the responses.

[DavidR]

You're welcome.

Well on 4.8 there is no update from the GUI effectively as if you check for update you will see it is up to date.

A clean install is best I would say:
- Download the latest version of avast, 6.0.1289 http://files.avast.com/iavs5x/setup_av_pro.exe and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for both 4.8 and other avast versions).

• 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
• 2. run the avast! Uninstall Utility from safe mode, for 4.8, once complete reboot into normal mode.
• 3. install the latest version, reboot.

####
- avast! 5/6 Pro license convert from 4.8 Pro license. Try http://www.avast.com/resend-license.php now, fill in the form giving your email and 4.8 Pro License key and they will send the new license file to you (presumably it will check you have a legit 4.8 Pro license first). Whilst this mentions avast5 the license file format is also valid in avast6.

[CraigB]

DavidR's answer is the reasoning for my question but in better words than i would have answered  , definitely upgrade as you also recieve better protection.