Please help! My Avast is due to expire in a little over 1 hour.
Info:
Win xp
Free version 6
This is my 4th year.First 2 years no problem re-registering.
Last year,much trouble. Had to call the Help phone.
He took over my computer and did it remotely. However,he deposited much junk on the computer and it has never run the same.
Fast forward to this year. Got the pop-up that said I had 30days left. However,it took me to a screen that seemed as though I was registering as a brand new customer.
Now the only pop-up is a black and white ad for pay version. And nothing on the ad is even clickable!
Called the Help phone again last night.After a 1/2 hor wait,got a man who did not understand English. He also said after one year,I must buy a paid subscription!!!
The first 2 years,I was given a key or license #.Last year nothing.
I am a senior citizen and hardly computer savvy.Really hoping for some help.
PS I did open a ticket yesterday. Got a resopnse which simply told me to follow the instructions to register!!! The very same ones that do NOT show!
Thank You