Author Topic: crashes frequently after upgrade to 7  (Read 3154 times)

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roytam1

  • Guest
crashes frequently after upgrade to 7
« on: February 25, 2012, 05:23:08 AM »
It crashed 2 times just within 3 hours!
minidumps:
http://www.mediafire.com/?clbbb8gby7ee83q
http://www.mediafire.com/?oure140171onju8

I'm thinking switching to other antivirus software for the time being.

d12240

  • Guest
Re: crashes frequently after upgrade to 7
« Reply #1 on: February 25, 2012, 11:34:32 AM »
switched on computer this morning, all ok then upgraded avast! as popup suggested... system crashed, would not reboot... can't seem to do anything at present??? about to install Ubuntu as last resort... at least i'll have my computer back

Zione

  • Guest
Re: crashes frequently after upgrade to 7
« Reply #2 on: February 25, 2012, 12:01:39 PM »
Installed version 7 on Win 7 64 bit; everything blocked soon after reboot; not even task manager was active. Tried 3 reboots: nothing to do.
I finally rebooted in diagnostic mode, uninstalled Avast 7 and everithing worked again!! This happend following the Avast PopUp to update urgent to new vrersion ....

ady4um

  • Guest
Re: crashes frequently after upgrade to 7
« Reply #3 on: February 25, 2012, 12:34:43 PM »
@Roytam1,

You could upload the dumps to ftp://ftp.avast.com/incoming/, using a unique file name, like for example roytam1_avast7_dmp01.zip (or *.7z). Add both dumps and a link to this topic in the same archive.

Zione

  • Guest
Re: crashes frequently after upgrade to 7
« Reply #4 on: February 25, 2012, 12:58:15 PM »
Where should I look for dumps after uninstalling Avast?

Offline Lisandro

  • Avast team
  • Certainly Bot
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  • Posts: 67194
Re: crashes frequently after upgrade to 7
« Reply #5 on: February 25, 2012, 01:35:12 PM »
Where should I look for dumps after uninstalling Avast?
Windows dumps: C:\Windows\Minidumps or C:\Windows\Memory.dmp
avast! dumps (if not removed while uninstalling): C:\ProgramData\AVAST Software\Avast\log
The best things in life are free.

Zione

  • Guest
Re: crashes frequently after upgrade to 7
« Reply #6 on: February 25, 2012, 02:02:00 PM »
Neither dump available. If it can help you, my Avast free SW was not installed (E:) on the volume where Windows resides (C:)

Zione

  • Guest
Re: crashes frequently after upgrade to 7
« Reply #7 on: February 27, 2012, 04:38:41 PM »
The system freezed without any I/O operations.
Waiting for a solution I am testing Av....ra on the same system