Hello.
I am trying to fix my sister's computer which has some sort of virus, maybe agobot, maybe sasser or some variation.
Anyway, I cannot get on the internet with her computer, it restarts just as soon as it gets connected. I installed Avast and it scanned...took over two hours, and it did not find anything except...a bunch of files that it said it could not scan because they were password protected.
It seems like this happened tome on my computer earlier this year and someone here told me how to unlock files so all could be scanned...but I forgot how and I couldn't find the message in this forum.
So...can you help me to gain access to all files on the computer? Even password protected ones? That seems a likely place for a virus to be hiding! Thanks.
Scott