Author Topic: No action on viruses  (Read 19619 times)

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lesbanes

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No action on viruses
« on: September 10, 2003, 12:35:28 AM »
After an incoming email virus is caught I can take no action. If I try repair, delete, move to chest,etc I get the msg that Avast cannot process the file. What's wrong?

Offline Lisandro

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Re:No action on viruses
« Reply #1 on: September 10, 2003, 12:54:11 AM »
Please, lesbarnes, give us more info: your OS, if you are using a firewall (which one...), proxy, what file(s) you cannot handle...
The best things in life are free.

lesbanes

  • Guest
Re:No action on viruses
« Reply #2 on: September 10, 2003, 01:02:04 AM »
My OS is Win98SE, no firewall, no proxy. Having trouble with BugBear (at least that is all I have rcvd).

Offline igor

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Re:No action on viruses
« Reply #3 on: September 10, 2003, 09:30:45 AM »
What e-mail program do you use? What is the exact message avast! gives you - is there any reason (in the title bar of the messagebox or something like that)?

lesbanes

  • Guest
Re:No action on viruses
« Reply #4 on: September 10, 2003, 05:32:17 PM »
I use OE6 for email. I don't remember a msg across top. The msg says "cannot process prog files,ALWIL,Avast,etc)"  & drills down to the folder & msg.

sedina

  • Guest
Re:No action on viruses
« Reply #5 on: September 10, 2003, 11:12:18 PM »
Hi,

if you have that e-mail still on you computer, can you send it to sedina@asw.cz?

thanks,

pavels

lesbanes

  • Guest
Re:No action on viruses
« Reply #6 on: September 10, 2003, 11:41:03 PM »
Sorry, I have to manually double delete. In other words to get rid of the Avast screen, I have to click OK. Then I double delete so it is removed from my delete mailbox. I'll save the next one!

Lito

  • Guest
Re:No action on viruses
« Reply #7 on: September 11, 2003, 09:32:22 PM »
Hi, I had the same problem, and it was also with BugBear (the damaged version). I also use OE6 as email client; I'll send right now a copy of the infected message to that adress.

Cheers, Lito.

P.S: I tested today this email with the new version of Avast! and a I got the same result.

lesbanes

  • Guest
Re:No action on viruses
« Reply #8 on: September 11, 2003, 09:47:19 PM »
Thanks, Lito :) At least I know I'm not completely insane

ashley1978

  • Guest
Re:No action on viruses
« Reply #9 on: September 18, 2003, 08:48:16 AM »
So how do get around this problem ? I'm experiencing it too.

Lito

  • Guest
Re:No action on viruses
« Reply #10 on: September 18, 2003, 02:20:34 PM »
Great lesbarnes we are not alone ;D

ashley, I sent the infected email to pavels I think the Avast! Team is working on it to give us an answer ;)

Cheers, Lito.

Offline Vlk

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Re:No action on viruses
« Reply #11 on: September 18, 2003, 02:55:16 PM »
Does it happen even in the latest version (avast 4.1)??

Vlk
If at first you don't succeed, then skydiving's not for you.

lesbanes

  • Guest
Re:No action on viruses
« Reply #12 on: September 18, 2003, 05:19:03 PM »
I have 4.1 but I have not had a virus since the report I filed. I will let you know if I get one.

Les

whocares

  • Guest
Re:No action on viruses
« Reply #13 on: September 18, 2003, 10:28:47 PM »
you could try with the harmless testfile eicar.com from www.eicar.com

lesbanes

  • Guest
Re:No action on viruses
« Reply #14 on: September 18, 2003, 10:45:30 PM »
OK. I d/l eicar.com Avast saw it immediately but again I could do nothing, not even delete it! I finally had to click OK and then go to the folder where it was and delete it.