Author Topic: Avast! 4.1 Home (Chest error)  (Read 13439 times)

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Swan

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Avast! 4.1 Home (Chest error)
« on: November 06, 2003, 04:38:31 AM »
Good time of the day to all!

Problem: I can not work with the files in the Chest box. Every time when I'm attempting to open it, I'm getting an error message which you can see here. There are several files in my Chest folder, but I cann't handle them at all. All other features seems to work properly.

OS Windows XP Home (SP1)
Avast! ver.4.1.289

Any ideas ??? Thank you in advance

Offline vojtech

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Re:Avast! 4.1 Home (Chest error)
« Reply #1 on: November 06, 2003, 10:29:12 AM »
Could you post the "Errors report" and "Detailed information" tabs too ?

Offline Vlk

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Re:Avast! 4.1 Home (Chest error)
« Reply #2 on: November 06, 2003, 10:59:53 AM »
Also, is the avast service running? (process called ashServ.exe).
Does the resident protection work? Do you have the avast tray icon blue, not crossed-out?
If at first you don't succeed, then skydiving's not for you.

Swan

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Re:Avast! 4.1 Home (Chest error)
« Reply #3 on: November 06, 2003, 04:14:12 PM »
Could you post the "Errors report" and "Detailed information" tabs too ?


Yes, please. Here you are...

Error report translation (approximate):
--->Description: Volume for the opened file has been changed from outside, so work with this file is impossible.


Swan

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Re:Avast! 4.1 Home (Chest error)
« Reply #4 on: November 06, 2003, 04:23:36 PM »
Also, is the avast service running? (process called ashServ.exe).
Does the resident protection work? Do you have the avast tray icon blue, not crossed-out?

Yes, it does. The avast service is running and resident protection is working normally (tray icon is blue) :-\

Here is one more screenshot...

Offline Vlk

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Re:Avast! 4.1 Home (Chest error)
« Reply #5 on: November 06, 2003, 05:09:44 PM »
If the sorry remainders of my Russian knowledge serve me well, I guess the error message on the screenshot is equivalent to the following English version:

The volume for a file has been externally altered so that the opened file is no longer valid.

Is that correct?

Vlk
If at first you don't succeed, then skydiving's not for you.

Offline vojtech

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Re:Avast! 4.1 Home (Chest error)
« Reply #6 on: November 06, 2003, 05:22:03 PM »
Please set logging level to 'Error' in the avast settings, restart 'avast! antivirus' service (or restart computer), try to use the chest and then run the avast Log Viewer to see errors and post them.

Swan

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Re:Avast! 4.1 Home (Chest error)
« Reply #7 on: November 06, 2003, 06:56:29 PM »
If the sorry remainders of my Russian knowledge serve me well, I guess the error message on the screenshot is equivalent to the following English version:

The volume for a file has been externally altered so that the opened file is no longer valid.

Is that correct?

Vlk

I guess you're right, that is correct. What does it mean and what is the reason ???

P.S.<Skydiving's much easier... at least for me, I've done 21 jumps

Swan

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Re:Avast! 4.1 Home (Chest error)
« Reply #8 on: November 06, 2003, 07:14:42 PM »
Please set logging level to 'Error' in the avast settings, restart 'avast! antivirus' service (or restart computer), try to use the chest and then run the avast Log Viewer to see errors and post them.


It's done. Have a look... I still have no ideas.

Offline Vlk

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Re:Avast! 4.1 Home (Chest error)
« Reply #9 on: November 06, 2003, 11:56:12 PM »
It may be a collision with some Cyrillic characters. Please check the file <avast>\data\chest\index.xml - and try deleting all non-ANSI characters from it...
If at first you don't succeed, then skydiving's not for you.

Swan

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Re:Avast! 4.1 Home (Chest error)
« Reply #10 on: November 07, 2003, 01:16:27 PM »
It may be a collision with some Cyrillic characters. Please check the file <avast>\data\chest\index.xml - and try deleting all non-ANSI characters from it...

 :-\I'm sorry to say that I'm not so familiar with ANSI character set. Could you tell me which of them non-ANSI. Text file attached...

Thanks in advance
« Last Edit: November 07, 2003, 01:20:39 PM by swan »

Offline Lisandro

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Re:Avast! 4.1 Home (Chest error)
« Reply #11 on: November 07, 2003, 08:56:14 PM »
:-\I'm sorry to say that I'm not so familiar with ANSI character set. Could you tell me which of them non-ANSI. Text file attached...
Thanks in advance

Maybe these links could guide you through Cyrillic characters until Vlk could say something to you:
http://www.friends-partners.org/oldfriends/language/russian-alphabet.html
http://www.fingertipsoft.com/ref/cyrillic/charsets.html

« Last Edit: November 08, 2003, 11:46:53 AM by Technical »
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kubecj

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Re:Avast! 4.1 Home (Chest error)
« Reply #12 on: November 08, 2003, 12:34:17 AM »
Hi,

this directory name is the possible culprit:
C:\DOCUME~1\&#1054;&#1051;&#1045;&#1043;&#1057;&#1052;~1\LOCALS~1\Temp

So, back-up the file and remove the russian characters (I mean the OlegSm~1 part).

Is it better now?

UPDATE: Heh, the browser played nice trick with azbuka here  ;D
« Last Edit: November 08, 2003, 12:36:28 AM by kubecj »

Swan

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Re:Avast! 4.1 Home (Chest error)
« Reply #13 on: November 08, 2003, 01:43:05 AM »
Maybe these links could guide you through Cyrillic characters until Vlk could say something to you:
http://www.friends-partners.org/oldfriends/language/russian-alphabet.html
http://www.fingertipsoft.com/ref/cyrillic/charsets.html


Quote

Thank you for the links, but it's brings no result :'(. I've tried to use Character Set Converter, but the avast! didn't recognize converted files...

Swan

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Re:Avast! 4.1 Home (Chest error)
« Reply #14 on: November 08, 2003, 01:56:36 AM »
Hi,

this directory name is the possible culprit:
C:\DOCUME~1\&#1054;&#1051;&#1045;&#1043;&#1057;&#1052;~1\LOCALS~1\Temp

So, back-up the file and remove the russian characters (I mean the OlegSm~1 part).

Is it better now?

UPDATE: Heh, the browser played nice trick with azbuka here  ;D

 :'( I've tried to do so, but when I'm openning the "index" file editing, cutting, and recoding options are inaccessible...