Author Topic: cannot update avast  (Read 12806 times)

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herring

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cannot update avast
« on: April 24, 2004, 04:32:15 AM »
Just downloaded Avast! HOme4.1. 389. however, there seems to be a problem as i cannot update Avast. The automatic update fails everytime as they say that they cannot connect to the server or the server is down.
Help pls?

Offline Lisandro

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Re:cannot update avast
« Reply #1 on: April 24, 2004, 04:43:21 AM »
Are you sure it's not a firewall related problem?
Do you use a proxy filter?

We need more information to help you: your OS, browser (and its version), etc.  ;)
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herring

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Re:cannot update avast
« Reply #2 on: April 24, 2004, 03:14:16 PM »
sorry... my OS is windows XP, browser is IE, i forgot which version. im not sure whether i have a firewall or not. thank you...

Offline bob3160

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Re:cannot update avast
« Reply #3 on: April 24, 2004, 03:50:01 PM »
Apparently the problem of the server being down has been fixed but,
the notification that the file has been updated is no longer being sent.
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Offline bob3160

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Re:cannot update avast
« Reply #4 on: April 25, 2004, 01:27:17 AM »
Thanks   you guys and gals are fast:
Update now works and, the message to let us know when the update has been done is also working. :D

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herring

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Re:cannot update avast
« Reply #5 on: April 25, 2004, 03:44:56 PM »
I'm still recieving the error message that the server is down...

Offline bob3160

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Re:cannot update avast
« Reply #6 on: April 25, 2004, 04:27:57 PM »
You must be behind a firewall and arent allowing avast to do it's updates.   I also use a firewall ( ZoneAlarm) but, i'm not having any problems with updates.
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herring

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Re:cannot update avast
« Reply #7 on: April 27, 2004, 02:44:30 PM »
sorry for the delay in replying,been rather busy lately.
anyway, how do you check to see if you have firewall installed? i dont remember installing any, so unless its an automatic one...

Offline bob3160

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Re:cannot update avast
« Reply #8 on: April 27, 2004, 02:54:06 PM »
Have you tried doing the update manually>???
Is that still giving you the same error message? ???
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herring

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Re:cannot update avast
« Reply #9 on: April 27, 2004, 02:56:52 PM »
Ive tried doing the manual update. it gets stuck at 0% downloading server.def

CharleyO

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Re:cannot update avast
« Reply #10 on: April 27, 2004, 07:40:57 PM »
herring,

Since you are using XP, the built in firewall is probably active and may be causing the problem. Since I do not use XP (using W98SE), I'm not sure how you should set (or disable) the XP firewall. I am sure others here can help you with that.    :)  

From what I have read, the XP firewall isn't very good. Should you decide to disable it, be sure to install another firewall ... such as Zone Alarm, Sygate, etc.    :D  


CoJo

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Re:cannot update avast
« Reply #11 on: April 28, 2004, 01:24:47 AM »
sorry... my OS is windows XP, browser is IE, i forgot which version. im not sure whether i have a firewall or not. thank you...

welcome herring! :)
here is what I found on my WinXP Home for your firewall...I don't know if it would be different for Pro but you could still check it.
HTH,
cojo


Open Network Connections
Click the Dial-up, LAN or High-Speed Internet connection that you want to protect, and then, under Network Tasks, click Change settings of this connection.
On the Advanced tab, under Internet Connection Firewall, select one of the following:
To enable Internet Connection Firewall (ICF), select the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.
To disable Internet Connection Firewall, clear the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.
 Notes

To open Network Connections, click Start, point to Settings, click Control Panel, and then double-click Network Connections.
You must be logged on as a computer administrator to complete this procedure.
If you clear the Protect my computer and network by limiting or preventing access to this computer from the Internet check box, the firewall on your computer is disabled, and your network is vulnerable to intrusions.
You should not enable Internet Connection Firewall on virtual private networking (VPN) connections or on client computers because ICF will interfere with file and printer sharing.
ICF cannot be enabled on the private connections of the Internet Connection Sharing host computer.
Internet Connection Sharing, Internet Connection Firewall, Discovery and Control, and Network Bridge are not available on Windows XP 64-Bit Edition

Offline Lisandro

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Re:cannot update avast
« Reply #12 on: April 28, 2004, 04:06:43 AM »
Can you ping any download server? (see the addresses at FAQ on-line page)?
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herring

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Re:cannot update avast
« Reply #13 on: April 29, 2004, 09:05:12 PM »
ive disabled the firewall and it still doesnt work. and im using XP home too, btw. how do you ping a download server?
tnx

Offline Lisandro

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Re:cannot update avast
« Reply #14 on: April 30, 2004, 05:03:08 AM »
You can open a DOS window and write:

ping 195.70.130.34

or any other server bellow:

URL: http://www.asw.cz/iavs4pro
IP: 195.70.130.34

URL: http://www.avast.com/iavs4pro
IP: 64.246.6.135

URL: http://www.iavs.net/iavs4pro
IP: 207.44.156.15

URL: http://www.iavs.cz/iavs4pro
IP: 62.168.45.69
The best things in life are free.