Author Topic: No traffic running through mail scanner/antispam filter - Windows 7 Pro (64bit)  (Read 12067 times)

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Offline 1tb

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Our Outlook Anti Spam died at the beginning of July. See attached images- no traffic from beginning of July.
Any ideas yet on how/when this might be fixed. Our clients get so many spyware/malware/virus infections from email attachments- this functionality is REALLY important for avast! EPSP clients.

SandMulls

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Have been encountering the same problem too. Hoping for solutions soon.

Offline avast@@dvantage77.com

  • J.R. Guthrie - avast! Sales and Support Specialist
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Dear 1TB,

Im was asked to open tickets on this issue.  I am doing that now, and would you please do the same.  Anyone else, more is better.
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Offline avast@@dvantage77.com

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I just reverted back to EPSP 7.0.1438 (this was my version when SPAM worked, I think)

I'll let you know tomorrow, can't tell yet!  But here is what I did:

http://forum.avast.com/index.php?topic=103461.0
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Offline avast@@dvantage77.com

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I have confirmed that SPAM filter is functioning in EPSP 7.0.1438
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Offline 1tb

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JR thanks for confirming. Thinking about the number of installed seats affected by this- I cannot see the customers being very happy to fund the manual downgrade every single one of them- is there any way to get AEA or SOA to push out a downgrade?
If not we will be faced with telling customers "we know it's broken, but will be fixed hopefully in an update". Question is when will this antispam module be fixed?  :-[

Offline avast@@dvantage77.com

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I have another system running EPSP 1455, and both the antispam, and the script shield are now working, and I did not touch it.  To me, this means there was a patch in the VPS that has fixed this, already.  I will load my system back to 1455, and see if that takes, and I'll let you know!
Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Offline 1tb

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J.R. I have 1455 EPSP with 120829-1 and I can confirm still no email is being processed. (0 emails analyzed in Antispam stats for yesterday)or today

Offline avast@@dvantage77.com

  • J.R. Guthrie - avast! Sales and Support Specialist
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    • Advantage Micro Corporation
I did a program update (1438 to 1455) and antispam is working!  This was a clean install of 1438 with the outlook plugins manually removed before uninstalling, reboot, Rejzor avast! clean tool.

So how clean was it?  It was Rejzor clean!

Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"