« previous next »
Pages: [1]   Go Down

Author Topic: Avast won't work after virus removal  (Read 1772 times)

0 Members and 1 Guest are viewing this topic.

garybeafl

  • Guest
Avast won't work after virus removal
« on: June 28, 2012, 10:07:19 PM »
I am repairing my grand daughters computer. It had a virus called "FakeAV" on it and after I removed it I cannot get Avast to work.  I uninstalled it and reinstalled it but it still won't come up when I double click on it.

Any help on this? TIA grandpagary
Logged

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37527
  • Not a avast user
Re: Avast won't work after virus removal
« Reply #1 on: June 28, 2012, 10:21:31 PM »
how did you remove the FakeAV ?

Logged

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37527
  • Not a avast user
Re: Avast won't work after virus removal
« Reply #2 on: June 28, 2012, 10:22:55 PM »
follow this guide and attach (not copy and paste) logs from....Malwarebytes / OTL / aswMBR
http://forum.avast.com/index.php?topic=53253.0
Logged

garybeafl

  • Guest
Re: Avast won't work after virus removal
« Reply #3 on: June 28, 2012, 10:29:35 PM »
I took the HDD out and installed it in another computer and used Avast and Malwarebytes on that computer to clean the HDD.  It took 36 hours.
Logged

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37527
  • Not a avast user
Re: Avast won't work after virus removal
« Reply #4 on: June 28, 2012, 10:33:25 PM »
well...follow the guide i posted, then essexboy can see what you did not remove.......and if anything is damaged
Logged
Pages: [1]   Go Up
« previous next »