Author Topic: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!  (Read 15429 times)

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Offline NON

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #15 on: June 30, 2012, 04:48:47 AM »
Wouldn't this be just the thing the Emergency Update tool (scheduled task) should be used for ?
+1

Good way to solve this I think. We can test its functionality before major trouble happens.
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Offline yennyprasaja

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #16 on: June 30, 2012, 05:35:18 AM »
Sorry, I have already made a new topic.... :( As you can see in http://forum.avast.com/index.php?board=2.0

Offline RejZoR

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #17 on: June 30, 2012, 08:32:49 AM »
Wouldn't this be just the thing the Emergency Update tool (scheduled task) should be used for ?

Actually no. avast! Emergency Update is designed to update avast! in case if avast! service itself fails to work because of some fault in the update.
For example if they released an update which turned out to cause horrible avast! problems where no avast! interface loads up (including tray icon), avast! service fails to run and updater fails to operate. In such cases avast! Emergency Update will still work because it's a standalone app being triggered by a Windows Task Scheduler.

I'm assuming this app works a bit different and they have some sort of server trigger. If this emergency updater detects it on their servers it will roll over the files and data found on the server, potentially recovering avast! to its operational state again.

What we have here is just a crash problem with one of its components, you still have avast! and internal updater working so a normal program update can be released. I also know they can enforce the program update if they want so that users get it right away if needed without weekly waiting to spread out the load on servers or to ask user for confirmation.
« Last Edit: June 30, 2012, 08:35:24 AM by RejZoR »
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Offline Infratech Solutions

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #18 on: June 30, 2012, 01:47:22 PM »
Machine: MS Windows 7 Ultimate SP1 (x64) and MS Office Professional Plus 2010 (x64).

  • Manual update from AIS 7.0.1426 to AIS 7.0.1451 using the GUI.
  • Reboot
  • Error opening MS Outlook: see picture error_ais.jpg
  • Problems with calendar
  • Fix applied
  • Reboot
  • Same error opening MS Outlook
  • Problems with calendar
  • Uninstall AIS 7.0.1451 using Control Panel -> Software
  • Reboot
  • Used aswclear.exe
  • Reboot
  • Deleted entry in registry using regedit: Current user -> Software -> Avast Software (Why aswclear.exe don't delete this entry in the registry?)
  • Reboot
  • Install AIS 7.0.1451 from scracht
  • Reboot
  • Error opening MS Outlook: see picture error_ais.jpg
  • Problems with calendar
  • Fix applied
  • Reboot
  • Error opening MS Outlook: see picture error2_ais.jpg
  • Reboot
  • Error opening MS Outlook: see picture error_ais.jpg
  • Something rare: see picture error3_ais.jpg
  • Disabled the avast addin complement in MS Outlook. see picture error4_ais.jpg
  • MS Outlook is working with the avast addin complment disabled

Waiting for a solution!
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Offline Lisandro

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #19 on: June 30, 2012, 01:51:25 PM »
The new release of avast has created a problem with Outlook 2010 calendar.
If you try to open an appointment in the calendar outlook will crash.
Same here with 2007.

Opening outlook again comes up with a message that the avast outlook add-in is creating a problem, do you want to disable this add-in. Not disabling Outlook will crash again when opening an appointment. Once the add-in is disabled then appointments will open OK.
Same here with 2007.
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Offline Lisandro

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #20 on: June 30, 2012, 01:56:41 PM »
Wouldn't this be just the thing the Emergency Update tool (scheduled task) should be used for ?
Where is it on the interface... I've dig everything...
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Offline essexboy

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #21 on: June 30, 2012, 02:03:37 PM »
It's here Tech in the scheduled tasks


Offline igor

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #22 on: June 30, 2012, 03:49:52 PM »
What we have here is just a crash problem with one of its components, you still have avast! and internal updater working so a normal program update can be released.

Yes, that's pretty accurate (including the rest of the post). An ordinary program update will be released in this case, but first it's needed to know whether the prepared patch actually solves the problem.

Offline Lisandro

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #23 on: June 30, 2012, 08:38:10 PM »
It's here Tech in the scheduled tasks
Well... I do not particularly love the scheduling and on each logon... I've relaxed somehow the scheduling...
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Offline greenflow

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #24 on: June 30, 2012, 08:48:20 PM »
Updated to 7.0.1451 and had even more problems with Outlook (the previous 7.0.1426 version would allow Outlook to open but Outlook would freeze after receiving or sending e-mails and I had to use Windows Task Manager to close and reopen). Followed the instructions by IvanM above and downloaded the patches: AsOutext.dll and AsOutExt64.dll. Copied and replaced them in the avast folder after inactivating the Avast self defence as instructed. Checked that both files are dated 30/06/2012 instead of 28/06/2012, 8.51 am.

Still does not work and I have to allow Outlook to disable Avast add-ins before I could even open Outlook 2007 (Outlook crashes and would not even open if I do not allow it to disable the Avast add-ins). I then checked and saw that both "avast!Add-in" and "avast! Antispam add-in" had been disabled by Outlook.

I am running Outlook 2007 (12.0.6607.1000) SP3 MSO (12.0.6607.1000).

Offline RejZoR

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #25 on: June 30, 2012, 09:37:58 PM »
It's here Tech in the scheduled tasks
Well... I do not particularly love the scheduling and on each logon... I've relaxed somehow the scheduling...

avast! Emergency Update task is delayed for 2 minutes on system boot, so it shouldn't interfere with the boot process itself (speed or compatibility wise).
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Offline Lisandro

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #26 on: June 30, 2012, 10:11:12 PM »
avast! Emergency Update task is delayed for 2 minutes on system boot, so it shouldn't interfere with the boot process itself (speed or compatibility wise).
It's not enough to me. I'm loading other things at 2 minutes...
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Offline dbookbinder

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Re: Avast Internet Security 7.0.1451 and Outlook
« Reply #27 on: July 02, 2012, 01:06:07 AM »
These same DLLs also cause Outlook 2000 to crash on exit on my machine. Disabling them (via the program OfficeIns) stops the crashes. Replacing the DLLs with the updated ones that fix the Calendar issue doesn't stop the crashes.

What functionality am I losing by disabling these add-ins? Is there a fix planned for the Outlook 2000 crash issue? I realize this is an old version of Outlook, but it worked flawlessly until Avast! updated itself this morning.

Thanks,
David
Hello,
thank you all for your feedback. We have fixed this issue.

To fix it on your computer please download AsOutExt.dll and AsOutExt64.dll from:

http://public.avast.com/~kurtin/AsOutExt.dll
http://public.avast.com/~kurtin/AsOutExt64.dll

Then disable avast! selfdefense module in Avast Settings - Troubleshooting and
copy these files into your Avast directory (usually C:\Program Files\AVAST Software\Avast).
Your problem should be fixed.

Regards,
Ivan.

Offline noelrojasc

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #28 on: July 02, 2012, 02:54:22 AM »
Hi,

I installed the two *.dll files that you said, and now I can open MS Outlook 2007 Calendar tasks; but when I close the program, appears a messaje saying that MS Outlook stopped working.

Any suggestion will be appreciated. Thanks! 
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Offline Lisandro

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Re: 7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!
« Reply #29 on: July 02, 2012, 03:10:57 AM »
The same of noelrojasc happened for me...
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