Author Topic: AVAST not running  (Read 17311 times)

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Offline RealmWarrior

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Re: AVAST not running
« Reply #30 on: February 06, 2013, 10:29:31 AM »
Sorry, hand-jammed it and went to the wrong filepath. I have several files now starting with unp, but they end in tmp.mdmp or tmp.mdmp.status, and it won't let me upload them. Any suggestions?

Offline igor

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Re: AVAST not running
« Reply #31 on: February 06, 2013, 10:45:22 AM »
Are the files recent? (like from today?)
If so - would you please be able to upload them to ftp://ftp.avast.com/incoming
?
To do so, you can e.g. open Windows Explorer (not Internet Explorer), copy&paste the URL into the title bar, wait till it connects and then drag&drop a few of the files into the lower pane.
Thanks!


Offline djbrutus1972

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Re: AVAST not running
« Reply #32 on: February 06, 2013, 10:50:27 AM »
I'm also having the same problem - (as per gscgiu's screenshots) with 7.0.1474.

I've searched, but there are no unpXXXXX files on my computer.

(Windows7 Professional OS 64bit Service Pack 1)
« Last Edit: February 06, 2013, 10:51:58 AM by djbrutus1972 »

Offline teknobass

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Re: AVAST not running
« Reply #33 on: February 06, 2013, 11:11:01 AM »
I also have 3 systems (1 Windows XP Home SP3, the other 2 are Windows 7 Home Premium SP1 X64) where Avast is suddenly disabled.

Offline igor

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Re: AVAST not running
« Reply #34 on: February 06, 2013, 11:17:47 AM »
Can you please also check the content of the Log folder, and possibly upload the log files?
Furthermore, can you please check the aswAr.log file there and post the last few lines here?
Thanks.

Offline teknobass

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Re: AVAST not running
« Reply #35 on: February 06, 2013, 11:42:57 AM »
uploaded the contents of \programdata to your FTP site in 7zip format. The last couple of lines of the logfile are as follows:

Service wuauserv [C:\Windows\system32\wuaueng.dll]
Service WudfPf [C:\Windows\system32\drivers\WudfPf.sys]
Service WUDFRd [C:\Windows\system32\DRIVERS\WUDFRd.sys]
Service wudfsvc [C:\Windows\System32\WUDFSvc.dll]
Service WwanSvc [C:\Windows\System32\wwansvc.dll]
Service xmlprov [???]
Service {02992957-1071-487B-856F-1CF87C2378DC} [???]
Service {20B6B487-1C93-4D37-BDB6-17F37BEEE591} [???]
Service {6C24ED0E-5AD3-4001-9C62-A785C1340AD7} [???]
Service {80B58B98-12A1-4FBC-9EB7-6A7BBEBF72D8} [???]
Service {99CB1149-2497-4CD9-9DC4-B95656F83A9D} [???]
Service {9F63C685-B73B-479A-A953-67C1BED91233} [???]
Service {CB113CB9-A353-4767-BC4A-2BD006103AC3} [???]

Scan finished: dinsdag 5 februari 2013 7:02:43
Hidden files found: 0

Offline LillTroll

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Re: AVAST not running
« Reply #36 on: February 06, 2013, 12:29:17 PM »
I also have the problem that Avast is not running the protection services on one om my computers. And when I press the button to start all services nothing happens. And Windows security central doesn't complain as it usually does when protection is down.
But the strange thing is that under the registration folder it says (translated from swedish):
Registration valid until: 2013-12-20
Date of registration: 2012-12-20
But then it says: 0 days left

I'm running XP-Professional

Offline laszlo

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Re: AVAST not running
« Reply #37 on: February 06, 2013, 01:14:40 PM »
Here's another person where Avast doesn't want to run today. I shutdown my system last night with no signs of any problems, and upon boot today it just says "Unprotected - Service stopped". The repair option doesn't fix it.

According to the Windows service applet and Process Explorer, the Avast service is running. An internal communication problem between Avast modules?

It's probably just a symptom and not the cause of the problem, but mine also says that my license has expired on Jan 30th (even though I had successfully re-registered just a few days ago). When I hit the register button, it says something about an RPC problem, which points into the "internal communication problem" direction, too, I guess.

Avast Free 7.0.1474
Windows 7 Professional 64 bit

EDIT: have to correct myself: it says my licence will expire on jan 30th 2014, but I have 0 days left.
« Last Edit: February 06, 2013, 02:22:41 PM by laszlo »

Offline tammaree

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Re: AVAST not running
« Reply #38 on: February 06, 2013, 01:32:48 PM »
HELP !!!! ,, why is my avast security not running,, i have followed all instructions exactly as shown,, i have paid for this service and i expect to use it,, someone please help,, or let me no wats goin on??? thanx all

Offline laszlo

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Re: AVAST not running
« Reply #39 on: February 06, 2013, 03:50:12 PM »
From this thread (reply #11):

I suggest to download the latest full update package from here and apply it. The "Fix" button should work then.

Did this. The fix button alone didn't work, but a reboot afterwards did. Everything seems OK now. Thanks.

Offline gscgiu

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Re: AVAST not running
« Reply #40 on: February 06, 2013, 09:07:35 PM »
Last night my friend (that's much better than me in computers topics) helped me and he uninstalled my Avast! in the Windows safe mode.

Now i'm using another aniti-virus program.

This was the best solution...