Author Topic: Lost 1 month in renewal process of Avast 7 Pro  (Read 982 times)

0 Members and 1 Guest are viewing this topic.

Offline MarketingGuru

  • Newbie
  • *
  • Posts: 1
Lost 1 month in renewal process of Avast 7 Pro
« on: June 30, 2012, 06:05:45 PM »
I started receiving the pop-up that my Avast Pro 7 license was going to expire in 30 days, so I decided to renew today, my expiry date was 7/26/2012, however when I purchased the new license from Digital River it said at then end of the transaction that the new expiry date is based on the date of purchase which means it expires 6/30/2013, therefore I lost 1 month from my previous license year of purchase and I would like that month back which I paid for, what to do?

Offline Asyn

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 49417
  • Merry Christmas..!!
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Lost 1 month in renewal process of Avast 7 Pro
« Reply #1 on: June 30, 2012, 06:14:34 PM »
Please contact Sales: sales(at)avast.com
They will fix it for you. :)
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 79184
  • No support PMs thanks
Re: Lost 1 month in renewal process of Avast 7 Pro
« Reply #2 on: June 30, 2012, 06:23:09 PM »
If you update via the avastUI, Maintenance, Subscription interface it should have retained the original expiry date plus the 1 year renewal.

Contact sales (at) avast (dot) com and they will should correct the issue for you so you don't lose out.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.8.2318/ Outpost Firewall Pro9.3/ Firefox 52.4.0 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security