Author Topic: Firefox - additional tabs popping up  (Read 5782 times)

Offline essexboy

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Re: Firefox - additional tabs popping up
« Reply #30 on: July 12, 2012, 10:04:56 PM »
The easiest solution to this problem would be a full uninstall of Firefox and then reinstall, it is hiding there somewhere but I just cannot see it.

Do you know how to totally uninstall Firefox ?

http://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer 

Also do this part Removing user data and settings

Offline bigp76460

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Re: Firefox - additional tabs popping up
« Reply #31 on: July 13, 2012, 01:35:29 PM »
Uninstalled and then reinstalled Firefox last night, for now I haven't had a single additional tab pop up, keeping my fingers crossed for another day or so just to be sure.

Offline essexboy

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Re: Firefox - additional tabs popping up
« Reply #32 on: July 13, 2012, 01:41:35 PM »
I just wish that I could have located the responsible addon that did this.. Would make my job easier  ;D

Offline bigp76460

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Re: Firefox - additional tabs popping up
« Reply #33 on: July 16, 2012, 10:57:43 PM »
A couple of days now and no recurrence of the pop ups/unders that were coming up previously.  Everything has been fine since uninstalling and reinstalling Firefox.  Thanks for your help in getting me back and functional.

Offline essexboy

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Re: Firefox - additional tabs popping up
« Reply #34 on: July 17, 2012, 01:59:08 PM »
Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Remove ComboFix

  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK



  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.
SPRING CLEAN

To manually create a new Restore Point
 
  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create
Now we can purge the infected ones
  • GoStart > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.  Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?

Keep safe  :wave:

 

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