Author Topic: avast free version 6.0.1407 is not updating  (Read 7789 times)

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SafeSurf

  • Guest
Re: avast free version 6.0.1407 is not updating
« Reply #15 on: July 05, 2012, 10:09:40 AM »
Avast does NOT recommend that you uninstall any other way other than the Avast Uninstaller Tool http://www.avast.com/uninstall-utility.  This is because it is a security program, and this holds true for many other security programs.  CCleaner is a great program, but not for uninstalling Avast.  If you want to uninstall Avast, go by the vendors instructions, and that is to use their tool with the link I reposted.  Thank you.

lnjr

  • Guest
Re: avast free version 6.0.1407 is not updating
« Reply #16 on: July 05, 2012, 03:01:32 PM »
Thanks for that help.  I will do as suggested and hopefully I can the desktop back to the way it was (or at least close).  I'm pretty sure you are correct about the video resolution since I did right click on the desktop and went into personalize and when I clicked on the section on the right (in windows vista home premium) and selected the adjust font size (dpi) it was set to Larger Size so I switched it to  default scaling and things do look much better than they did (just a little smaller than I had it before).  I am thinking of going back in there and selecting the custom DPI setting section and maybe changing that just a little so that the icons and text is just a little larger.

As to the reply regarding using the Avast Uninstaller Tool - I did use the tool to uninstall the older version and then installed the new version.  I was just saying that I wondered if uninstalling that way was why my desktop was all messed up now but according to Dch48  ---  and it seems they are right about Safe Mode possibly being the culprit for the changes to the desktop.  I'm not sure I have ever had to go into safe mode on this pc and the only other time I had to use Safe Mode in the past was many years ago on my first computer when tech support had me going into Safe Mode alot and they talked me through everything (it turned out the hard drive was bad on that pc when I bought it)

Anyway,  Thanks for All the Help and suggestions on getting my desktop back to the way it was.  Now to go and uninstall the Avast version 6 on my mothers computer and install the newest version.

Thanks again!

lnjr

  • Guest
Re: avast free version 6.0.1407 is not updating
« Reply #17 on: July 05, 2012, 05:51:13 PM »
Okay, now I just went to do the uninstall of Avast Version 6 on my mothers pc and then install the newest version (since I figured that Avast version 6 had simply stopped updating) but by the time I had downloaded the uninstall utility and the newest version Avast version 6.0.1367 had updated itself.  So just why is it that is is still doing the automatic updates on the pc running windows xp professional (sp3) is working fine but it would not update anymore on the Vista machine?

Since this pc (the one running xp) is only used on a rare occasion I don't see why it is necessary to go through all those steps and have to worry about her desktop screen being all screwed up afterwards.  If the program stops updating as it did on the vista home premium laptop I'll do the uninstall and install the newest version at that time.

SafeSurf

  • Guest
Re: avast free version 6.0.1407 is not updating
« Reply #18 on: July 06, 2012, 10:50:48 AM »
Did the Avast subscription expire on one of the machines?

For the machine that is working properly, you can probably just do an upgrade from the Avast GUI.

If you don't want to do the uninstall/clean install, you can try doing an Avast Repair first to see if that resolves the problem, reboot, then try to upgrade through the GUI:
XP Users:
- Go to Control Panel > Add/Remove programs > Avast Antivirus.
- Scroll down and choose Repair function in the pop-up window.
- Reboot.

Vista & Win7 Users:
-   Control Panel
-   Programs & Features
-   Uninstall a Program > Select Avast Antivirus
-   Click the Change/Remove button and scroll down to Repair
-   Click Next and follow.
-   Reboot.

Here is how to do an uninstall/clean install of Avast:

1. Save a copy of Avast and save it to your HDD:
Avast Free AV:    http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Download the Avast Uninstall Utility http://www.avast.com/uninstall-utility and save it to your HDD. 
3. Disconnect from the Internet at this time.
4. Go into Safe Mode (hit F8 repeatedly) and run the Avast Uninstall Tool. Uninstall ALL previous versions and products of Avast you had on this machine and reboot in between each uninstall. 
6. Reboot.
7. Install the newest version of Avast and reboot.
8. Get Internet access and register your copy for Free online.
    Free – http://www.avast.com/registration-free-antivirus.php
9. Update the Avast definitions.

Knowledge based article:
https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=504#idt_0003