With last update no antispam bar in Outlook 2007

[Lisandro]

I'm very surprised that there is no acknowledgement of the issue.

Well, I'm acknowledging it.
They're working on it.

[Mikebeedspeed]

2 ways to fix this.
Download the tool to completely uninstall Avast, then reinstall it. Reboot. (Should work, has been tested on 1 PC. If not use the below which has been tried and tested 2 PCs)

Or you can disable the self defence in Settings/Troubleshooting. The close the process for Avast in Task manager. Then go to Program Files > Avast software > Avast > And delete AsOutExt.dll AND AsOutExt64.dll

Then go to the control panel > Programs and features and repair the Avast program and then reboot.


Hope it helps you guys

[MikeRepairs]

Thanks Mikebeedspeed, I will try the repair

[MikeRepairs]

The repair did not work.
After reboot, I looked in Outlook 2007 trust center and there were two avast add-in there that were disabled.
Avast add-in
Avast Anti-spam add-in

It will not let me enable them, it has an error message it requires administrator
I opened outlook.exe as administrator and then enabled Avast add-in, but now when I open Outlook 2007 there is a message that Avast add-in crashed and it asks me if I want to disable it.

Will this be fixed in the next avast version or not?

Mike

[Lisandro]

There is no "solution" available yet. You need to disable the avast! plugin. Sorry for the inconvenience.
Will be addressed in the next program update.

[Mikebeedspeed]

You have to delete the 2 files I said first, before doing the repair. Then when you do the repair it comes up saying "avast has been updated" then reboot.
We have this working on 3 computers.

Maybe I'm imagining it working seeing as there's no solution 

[IHate7_Malware0]

I don’t know if this will help, but it might.

First I must make it clear that I am no geek or guru - just an average somewhat electronically-challenged PC user.

That said, I am trying to help my elderly mother with her PC which had to be rebuilt a couple of weeks ago due to bad capacitors on her previous motherboard. She has been using PCs since the early 1990’s, & is in her late ‘80s now, & is trying to deal with the transition from everything XP + Outlook Express to Windows 7 64-bit with MS Office, including Outlook, 2007, also from AVG to Avast! Free. My mother’s Outlook gives that “Outlook experienced a serious problem with the ‘avast!’ addin’ add-in...” notice every single time she opens her Outlook ’07 for about the last week or so.

I have MS Office 2003 Pro w/ Outlook ‘03 on my PC. (Yes, this is relevant to the current subject - you’ll see.) I have Avast! 7 Internet Security completely & auto-updating itself every 4 hours (now program 7.0.1456) & all shields turned on in my PC; and I have never seen the Outlook Anti-Spam bar in my Outlook ‘03. Both PCs had problems installing the latest Avast! program update. On both machines the summary kept saying it still needed the program to be updated but the maintenance section said it was already updated which was fixed by reboot on both machines.

I've got to wonder why I don't see the same “Outlook encountered.....” message every time I open my Outlook 2003.

There seems to be a close correlation between the Avast! add-ins and the issues both in this thread and some others in this forum:
forum.avast.com/index.php?topic=99503.0
forum.avast.com/index.php?topic=100692.msg804892
forum.avast.com/index.php?topic=101072, &
forum.avast.com/index.php?topic=70667.0 (of course with the “http://” in front).

It might help if the Avast! Team took a look at those other threads. Maybe it would help to look at this larger picture.
 

[bob3160]

@IhateMalware,
The Avast team may not respond as often as I'd like in this forum but, I can assure you that this forum is read by them
and any complaints, solutions and/or suggestions are received and listened to.

[moomooman]

2 ways to fix this.
Download the tool to completely uninstall Avast, then reinstall it. Reboot. (Should work, has been tested on 1 PC. If not use the below which has been tried and tested 2 PCs)

Or you can disable the self defence in Settings/Troubleshooting. The close the process for Avast in Task manager. Then go to Program Files > Avast software > Avast > And delete AsOutExt.dll AND AsOutExt64.dll

Then go to the control panel > Programs and features and repair the Avast program and then reboot.


Hope it helps you guys

I tried Mikebeedspeeds suggested solution above and it worked got the Spam bar back, but next time I opened Outlook 2007 the Spam bar was gone again.

This function is critical to me, its why I bought licenses for 3 PCs and to be without it means manually deleting hundreds of spam messages. I really need a fix urgently!

[TerraX]

Hi moomooman,

This function is critical to me, its why I bought licenses for 3 PCs and to be without it means manually deleting hundreds of spam messages. I really need a fix urgently!

read here...

There is no "solution" available yet. You need to disable the avast! plugin. Sorry for the inconvenience.
Will be addressed in the next program update.

and here...
http://forum.avast.com/index.php?topic=100502.msg804553#msg804553

[townhillscott]

If you still want to have your addin enabled, please keep enabled only avast! Addin and avast! Antispam disabled in outlook add-ins options. The best way to do it is to remove avast and make a clear install of AV 7.0.1456 using setup files and then enable addin in Outlook.

I NEED this add in, its why i bought the Pro Version also!!! I have it on all my pc's and I get literally HUNDREDS of emails a day and 75% are spam..
Can someone please explain to me how to do this???

[w.r.peterson10@gmail.com]

I just received a notice that my avast is up for renewal in about a month. If this is not fixed by then I believe I'll need to look for another provider. The Outlook protection is a main feature for me. Is there any estimate as to when the fix will be available?

[townhillscott]

I just received a notice that my avast is up for renewal in about a month. If this is not fixed by then I believe I'll need to look for another provider. The Outlook protection is a main feature for me. Is there any estimate as to when the fix will be available?

I dont think they care, its been cricket quiet since I posted asking for help about it...

[bob3160]

The answer was that it will be addressed in the next program update.
Once it's released, that should take care of the problem.
The update should happen in a few weeks.

[bardot861]

Also using Internet Security - and after definitions and Program update - no spam bar in Outlook 2007.   It is unclear whether Avast is working in Outlook - even tho there is no spam bar, etc.   Avast control center shows all shields active and full system is protected.   I have submitted an 'issue' to their E-mail customer service dept.   So far -(3 days) no response - or even acknowledgement of their recpt of my request for help.

Given the history of connection of Avast Customer Service - to crooked on line Service companies - who identified themselves as Avast Customer Service - but no matter what your problem - would diagnose something that would cost you money - my confidence not high that they will promptly rectifiy this issue.

B. Levy
Paid subscriber