Author Topic: Text missing from draft email  (Read 2530 times)

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Jim Wolfe

  • Guest
Text missing from draft email
« on: July 02, 2012, 02:21:24 PM »
I recently rolled out Endpoint Protection Suite to a testbed of users.

Some of these users are secretaries who create draft emails for their bosses and, once it's been agreed, sends it on their behalf.
Some have reported that, since the rollout, these draft emails get sent and when viewed in the sent items folder, they are blank. They have retained any attachments that may have been included.
I suggested they send them as Plain Text, and the sent items retain the text. This is not practical as we have a formal company signature, which also goes as plain text.

We are using:
MS Server 2008 R2 standard SP1
Exchange 2010
Outlook 2007
XP SP3 and W7 Pro
Avast Business Protection (program version 1.1.131.7 - database version 1277)
Avast Endpoint Protection Suite version 7.0.1438

Can you suggest a fix for this please?
Regards
Jim

dynomyte

  • Guest
Re: Text missing from draft email
« Reply #1 on: July 02, 2012, 08:28:29 PM »
Is it all emails or just the internal emails (outlook to outlook)?  I had a similar issue that was solved by remaking the outlook profile for the user.