Author Topic: Complete your avast! software update?  (Read 27609 times)

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Offline igor

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Re: Complete your avast! software update?
« Reply #30 on: July 05, 2012, 04:42:37 PM »
Happened for me too, on Vista and XP VM machine.
After automatic VPS update, I rebooted these machine without updating program but both showed "Complete..." window.
Of course, these avast version were still 7.0.1451, so I started manual updating. After reboot, same window appeared.

@igor
Both AvastSvc.exe and AvastUI.exe have valid digital signatures.

Once after update to 7.0.1456 is OK (well, it probably should have been removed, but it wasn't) - but does it appear repeatedly after each reboot?
If so, can you upload your setup.log to our FTP?
Thanks.

Offline lanesharon

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Re: Complete your avast! software update?
« Reply #31 on: July 05, 2012, 05:23:52 PM »
Igor,  I am having the same popup update problem on Avast free.  Shows 7.0.1451 (in red) with a yellow exclamation point on the Current Status screen.  I would be happy to help you get anything that you need to troubleshoot this, but seem to be unable to contact you by clicking on your profile pic. 

Offline pk

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Re: Complete your avast! software update?
« Reply #32 on: July 05, 2012, 05:28:55 PM »
Who has still this problem, please upload setup.log to our ftp or send by email (kurtin@avast.com). Thanks!
got 2 setup.log files, thanks
« Last Edit: July 05, 2012, 05:50:16 PM by pk »

Offline Mogwai

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Re: Complete your avast! software update?
« Reply #33 on: July 05, 2012, 05:35:12 PM »
Who has still this problem, please upload setup.log to our ftp or send by email (kurtin@avast.com). Thanks!
Please tell me where I can find the setup.log - I am just a "common" user. I still have this problem with that popup when restarting.
I just wanted to uninstall Avast! and install again, but maybe I need not. I would send you the logfile via e-mail.

Offline NON

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Re: Complete your avast! software update?
« Reply #34 on: July 05, 2012, 05:36:59 PM »
Once after update to 7.0.1456 is OK (well, it probably should have been removed, but it wasn't) - but does it appear repeatedly after each reboot?
If so, can you upload your setup.log to our FTP?
Thanks.

No, after updating to 1456, window appears only once.
Reboot without updating program to 1456, then I got it once, but not more (at least for now).

I don't know my log could reveal something, but I uploaded my Setup.log to ftp: "NON_Setup_log_w2k.7z"


Please tell me where I can find the setup.log - I am just a "common" user. I still have this problem with that popup when restarting.
I just wanted to uninstall Avast! and install again, but maybe I need not. I would send you the logfile via e-mail.
Setup.log is in these directory (default place):

Windows 2000/XP
C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\log\

Windows Vista/7
C:\ProgramData\AVAST Software\Avast\log
« Last Edit: July 05, 2012, 05:39:19 PM by NON »
Main: Win10 Pro 1909 64bit / Core i5-7400 3.0GHz / 8GB RAM / Avast 19 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 1903 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 19 Free / Windows Firewall Control
Phone: Android 2.3.4, 4.2.2 / Avast Mobile Security / Avast Anti-Theft

Avast の設定について解説しています。よろしければご覧ください。

Offline lanesharon

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Re: Complete your avast! software update?
« Reply #35 on: July 05, 2012, 05:41:27 PM »
sending it to email pk

Offline Mogwai

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Re: Complete your avast! software update?
« Reply #36 on: July 05, 2012, 05:51:52 PM »
Thanks for the path.
I just emailed that log file

Offline HarryG

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Re: Complete your avast! software update?
« Reply #37 on: July 05, 2012, 06:02:06 PM »
I'm having the same up date problem as many other are having. Any hope of solution soon? HG

Offline swag-nyc

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Re: Complete your avast! software update?
« Reply #38 on: July 05, 2012, 07:16:36 PM »
PS the captcha system on the forums is insulting to your users
It's randomically generated, not on purpose. Sorry for any inconvenience.

sorry, I was referring to it's very existence on the forum... not it's unreadable content

Offline Lisandro

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Re: Complete your avast! software update?
« Reply #39 on: July 05, 2012, 09:04:18 PM »
sorry, I was referring to it's very existence on the forum...
Antispam necessary measure. Sorry.
It disappears when you reach some small number of posts.
The best things in life are free.

Offline pk

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Re: Complete your avast! software update?
« Reply #40 on: July 06, 2012, 09:37:41 AM »
Please add "IgnoreSetupOutro=1" below "ShowSetupOutro" value in avast5.ini, this is a temporary solution until we release new program version. Thanks.

Offline twl04046

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Re: Complete your avast! software update?
« Reply #41 on: July 06, 2012, 10:48:58 AM »
can i know where is the avast5.ini located?
i need to fix it because its really annoying everytime startup

Offline NON

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Re: Complete your avast! software update?
« Reply #42 on: July 06, 2012, 10:55:29 AM »
can i know where is the avast5.ini located?
i need to fix it because its really annoying everytime startup
avast5.ini is in these directory (default place):

Windows 2000/XP
C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\

Windows Vista/7
C:\ProgramData\AVAST Software\Avast\
Main: Win10 Pro 1909 64bit / Core i5-7400 3.0GHz / 8GB RAM / Avast 19 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 1903 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 19 Free / Windows Firewall Control
Phone: Android 2.3.4, 4.2.2 / Avast Mobile Security / Avast Anti-Theft

Avast の設定について解説しています。よろしければご覧ください。

Offline Tetsuo

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Re: Complete your avast! software update?
« Reply #43 on: July 06, 2012, 12:58:18 PM »
Please add "IgnoreSetupOutro=1" below "ShowSetupOutro" value in avast5.ini, this is a temporary solution until we release new program version. Thanks.

I have to do this on several machines. Could you please tell me if the new service program update is imminent?

Offline jtallsmith

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Re: Complete your avast! software update?
« Reply #44 on: July 06, 2012, 04:35:01 PM »
I cant edit the avast5.ini even though I have admin rights.
I also can't change the forder or file owner even though I have simple file sharing turned off.
I have no file sharing on this PC anyway so maybe that's why I cant change the owner.
Using XP proffesional.