Author Topic: RESOLVED: Why does Avast install on top of remnants of old AV program?  (Read 16596 times)

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Offline SafeSurf

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #15 on: July 12, 2012, 11:24:35 AM »
A lot of M S E users were conflicting (depends on version) because we've trouble-shooted them here to get their machines to work again.
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Offline SafeSurf

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #16 on: July 12, 2012, 11:56:47 AM »
As I said earlier, it depends on the version...it may not be your version.  But you can go ahead and check if you like.

Avast already does have a statement prior to installing about removing previous AV's before installing.
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Offline bob3160

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #17 on: July 12, 2012, 11:58:58 AM »
OOPS, @ecbrits,
Your last post appeard twice and when I attempted to remove one of them,
it apparently wiped out both.
My apologies.



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Offline SafeSurf

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #18 on: July 12, 2012, 12:07:11 PM »
I believe he was going to check with M S E to see if they remove AV's and remnants prior to installation of new AV's.  He also feels that it is Avast's responsibility to put out a statement prior to installing to remove prior AV's and remnants.  There was more, but I don't recall the rest of it.
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Offline bob3160

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #19 on: July 12, 2012, 12:19:47 PM »
I'm sure he has it memorized and can re-post it even though he's posted the same message many times before.



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Offline CraigB

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #20 on: July 12, 2012, 12:21:14 PM »
I already told him MSE doesn't have that feature, im testing there new beta version on one of my systems ;)

It could be helpful if avast had this feature one day in the future maybe and i bet they've already thought about it but the fact of the matter is that its not a feature included in avast now so its time to end this topic and move on as it's been dragged out to far already.

Offline bob3160

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #21 on: July 12, 2012, 12:36:45 PM »
I already told him MSE doesn't have that feature, im testing there new beta version on one of my systems ;)

It could be helpful if avast had this feature one day in the future maybe and i bet they've already thought about it but the fact of the matter is that its not a feature included in avast now so its time to end this topic and move on as it's been dragged out to far already.
http://forum.avast.com/index.php?topic=100961.msg809054#msg809054
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Offline Lisandro

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #22 on: July 12, 2012, 01:38:33 PM »
ecbritz, MSE does not have such function.
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Offline ecbritz

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #23 on: July 13, 2012, 05:57:10 AM »
MSE does indeed NOT have a function to spot and also remove remnants / conflicting elements. I must have seen this function on another program, having scouted among the AV and AM programs recently. However, I hope to get support rather than defensive or dismissive reactions from forum members about my plea. Avast should really seriously consider the improvement I ask for. If Avast is a quality product, it deserves a quality installation, not an anything-goes installation which will leave perhaps half of their customers with conflicting remnants undermining the effectiveness of their new acquisition.

Computer program forums often ignore the reality that most computer users are "software idiots", to some degree. They want and need to use their computers without having to perform special antics. That is the whole point of designing "intuitive" or self-explanatory software. And that is the point of Kaspersky and other top AV providers preventing installation over conflicting remnants of other products. Its to make their products more "idiot proof", a fact appreciated by millions of software idiots out there. Please help encourage Avast to address the weakness of their product that it installs on top of conflicting elements. That would be true loyalty to Avast. That's what real friends do.

Conflicting remnants is really a serious AV problem. I add some URL's that might help some users to get rid of possible remnants. Its worth uninstalling Avast and re-installing it after using tools mentioned at the websites given below:

1.  This site contains extensive information about removing all remnants of previous anti-virus or anti-malware installations:  http://answers.microsoft.com/en-us/protect/forum/mse-protect_start/list-of-anti-malware-product-removal-tools/407bf6da-c05d-4546-8788-0aa4c25a1f91

2. This site contains a list of removal tools available for different anti-virus and anti-malware programs:
http://singularlabs.com/uninstallers/security-software/

3. This site contains another list and instructions for completely uninstalling various anti-virus and anti-malware programs:

http://www.raymond.cc/blog/comprehensive-list-of-uninstallers-or-removal-tools-for-antivirus-software/

4. This site will apparently help you to remove remnants of any anti-virus or anti-malware program (according to it's claims):

http://www.appremover.com/
« Last Edit: July 13, 2012, 06:03:02 AM by ecbritz »

Offline CraigB

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #24 on: July 13, 2012, 07:59:40 AM »
No point in going on about this as the feature is not included in avast and wont be anytime in the near future, as mentioned earlyer users are responsible for there systems and not software companies.

As for the links you've supplied singularlabs is often recommended here to users for cleaning up remnants of old AV's, raymond is always outdated with there removal tools as you can see the first removal tool in there list is for alwil ::) and the appremover link you supplied is a generic uninstaller and not recommended - always use the legitimate vendors removal tools then maybe follow up with running CCleaner to tidy up.

End of story as your flogging a dead horse ( no animals were harmed in the making of this post ) ;D

Offline ecbritz

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #25 on: July 13, 2012, 09:00:06 AM »
I'm not sure what your interest is in beating down this "horse". You clearly know what Avast is up to. Help try fixing this problem, it will be much better than trying to bury the topic. But thanks for the tip. I'm sure it's better than my second-hand information on removal tools.   

Offline ecbritz

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #26 on: July 13, 2012, 09:08:45 AM »
Find the Singularlab list of uninstallers here: http://singularlabs.com/uninstallers/security-software/

You'll need it, if you are going to install Avast.

Offline CraigB

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #27 on: July 13, 2012, 09:09:22 AM »
No one is trying to bury the topic but you've made your suggestion and have been given an answer, thats it! nothing more to be said.

Avast may incorporate this feature one day if they feel the need but not anytime soon so there is nothing left to be said and no point in dragging this thread out any further.

Offline SafeSurf

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #28 on: July 13, 2012, 10:10:57 AM »
@ ecbritz,

I agree with craigb.  You have now made your point and opinion in many posts and the Avast Team reads the forum.  We are users just like you.  You have made a good suggestion.  At this point you should end this thread.  Thank you.
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Offline bob3160

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Re: Why does Avast install on top of remnants of old AV program?
« Reply #29 on: July 13, 2012, 02:20:42 PM »
The squeaky wheel gets the grease unless the squeaking becomes so annoying
that you finally replace the whole car.  :o
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