Author Topic: Newest avast update is blocking internet access.  (Read 14006 times)

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Offline vineyridge

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Newest avast update is blocking internet access.
« on: July 10, 2012, 05:17:47 AM »
Running Windows XP Pro.  Today Avast did some automatic updates to my computer, and now I cannot access the internet if Avast is running.  I did see that something called Avast emergency tried to access the internet about an hour ago.  I gave it permission.  I've just (last twenty minutes or so) run a boot scan on the computer, and Avast didn't find anything.

Until today I have never had an Avast problem, and I've been using the program for many years. 

Is it just me, or is there a major glitch in the newest updates?  If there is, how do I go about getting it fixed?

I have tried turning off the Behavior shield, but that didn't solve the problem.  My firewall is Zone Alarm Free, the newest version--I think.
« Last Edit: July 10, 2012, 05:28:48 AM by vineyridge »

Offline freddo99

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Re: Newest avast update is blocking internet access.
« Reply #1 on: July 10, 2012, 05:24:00 AM »
No I have the same problem on Windows 7. Internet access completely blocked by Avast 7.0 1456 so no web access and no email sending or receiving.  Earlier version of Avast worked fine with all shields turned on.

Offline CraigB

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Re: Newest avast update is blocking internet access.
« Reply #2 on: July 10, 2012, 07:56:29 AM »
Running Windows XP Pro.  Today Avast did some automatic updates to my computer, and now I cannot access the internet if Avast is running.  I did see that something called Avast emergency tried to access the internet about an hour ago.  I gave it permission.  I've just (last twenty minutes or so) run a boot scan on the computer, and Avast didn't find anything.

Until today I have never had an Avast problem, and I've been using the program for many years. 

Is it just me, or is there a major glitch in the newest updates?  If there is, how do I go about getting it fixed?

I have tried turning off the Behavior shield, but that didn't solve the problem.  My firewall is Zone Alarm Free, the newest version--I think.
Try deleting avast processes from your firewall then reboot and let the avast processes be recreated and set to allow all.

Offline freddo99

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Re: Newest avast update is blocking internet access.
« Reply #3 on: July 10, 2012, 09:44:07 AM »
Thanks craigb - deleting the avast processes from the firewall then rebooting fixed things up for me.

Offline SafeSurf

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Re: Newest avast update is blocking internet access.
« Reply #4 on: July 10, 2012, 10:24:57 AM »
That usually does the trick.  Glad to hear your problem is resolved.  :)
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Offline CraigB

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Re: Newest avast update is blocking internet access.
« Reply #5 on: July 10, 2012, 11:40:38 AM »
Thanks craigb - deleting the avast processes from the firewall then rebooting fixed things up for me.
Your welcome :)

Offline vineyridge

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Re: Newest avast update is blocking internet access.
« Reply #6 on: July 10, 2012, 03:36:54 PM »
Didn't work for me last night.  I'm trying again.

It still didn't work.  I cannot access the internet with the Avast Shields up.

I removed everything avast from Zone Alarm, including something like 100 avast emulation engines last night.  Today when I booted the computer, there were several avast processes--Avast antivirus, avast Emergency Updater, Avast Antivirus Updater, Avast Reg Svr, and Avast Service.  Zone Alarm set them after rebooting at the same access option as they were before. I've tried it on two different ISPs and with both IE and Firefox.  It doesn't seem to affect my wired connection to my email ISP, IIRC.

I also got an XP blue screen of death this morning.  Will do another boot scan immediately.

I'm surprised at all the things in Zone Alarm Applications.

What are all the Avast emulation engines, BTW?
« Last Edit: July 10, 2012, 05:29:38 PM by vineyridge »

Offline vineyridge

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Re: Newest avast update is blocking internet access.
« Reply #7 on: July 10, 2012, 08:40:02 PM »
Boot scan showed nothing.  My Event viewer shows a system error for the blue screen of death, but I can't decode what it's trying to tell me.

The problem with internet access definitely has to do with Zone Alarm.  I can have one or the other, but not both.   

Online Lisandro

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Re: Newest avast update is blocking internet access.
« Reply #8 on: July 11, 2012, 02:57:28 AM »
Sorry, I won't be able to read all the thread again, but you can test uninstalling your firewall, then installing it again; you can test set your proxy (into avast update settings) to none instead of automatic; you can delete the avast! entries into ZA settings, boot and allow avast! to connect again.
The best things in life are free.

Offline SafeSurf

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Re: Newest avast update is blocking internet access.
« Reply #9 on: July 11, 2012, 11:26:11 AM »
In addition to the above mentioned suggestions, have you set exclusions in both Avast and ZA since they are both security software?
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Offline Parduz

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Re: Newest avast update is blocking internet access.
« Reply #10 on: July 18, 2012, 10:25:19 AM »
Hello
I have the same problem:
Using Avast free and Comodo firewall free from years on a XP machine.
Sometime (3-4 times in a day) i can't access anymore certain sites (not all: some are still reachable). I learnt to stop the "active protection" (i'm using it in italian, so i don't know what the exact english name) for 10 minutes: i can access the web again, for another 3-4 hours.... then i have to do it again.

Any clue?

Offline SafeSurf

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Re: Newest avast update is blocking internet access.
« Reply #11 on: July 18, 2012, 10:45:03 AM »
@ Parduz,

Did you put in Comodo to Trust (set an exclustion to trust) Avast, and in Avast to Trust (set an exclustion to trust) Comodo?

Is there anything in your firewall blocking Avast?
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.

Offline Parduz

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Re: Newest avast update is blocking internet access.
« Reply #12 on: July 18, 2012, 12:47:54 PM »
I know my english is bad, so i'll try to be really clear with short sentences :)
Sorry  for that.
 
Comodo and Avast are installed on this PC from.... 8 years, i guess, and always kept updated.
Comodo is'nt blocking anything from Avast: i set it as "trusted" at that time and never changed it.
The problem appeared in the last month or so. Never had it before.
I struggled a lot trying to find the cause (removed addons on firefox, checked the router, etc) until i've disabled the active protection for 10 min for a faster file moving.... and all FF tabs suddenly were reloaded.
The problem appears more times in a day, at random intervals (a matter of hours).
Not all the sites are blocked during the problem: some are reachable, some not. My pop3 checker always works (on multiple accounts/providers).
Suspending the active protection ALWAYS solve the problem, no matter how much time i choose for the suspension.
Between my PCs and the ones of my sons (2 win7, 3 with XP), this PC (XP) is the only one showing the problem.
Thanks :)

Offline SafeSurf

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Re: Newest avast update is blocking internet access.
« Reply #13 on: July 19, 2012, 12:12:15 PM »
I have asked another Avast Evang. who also uses Comodo to see if he has any suggestions.  As soon as I hear anything, I will let you know or he will respond in this thread.  Thank you for your patience.  :)
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Offline Asyn

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Re: Newest avast update is blocking internet access.
« Reply #14 on: July 19, 2012, 12:20:11 PM »
@Parduz:

- Which avast! Free version..??
- Which XP..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which version of Comodo and which modules are running..??
XP SP3 - Avast 10.3.2221.R3.B3 - CIS 3.14 [FW/D+] - MBAM 1.75 [OD] - Firefox ESR 31.8 [NS/ABP/EHH/BP/SVC] - Thunderbird 38.0.1 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos):
https://forum.avast.com/index.php?topic=60523.0