Author Topic: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.  (Read 10810 times)

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lizgraphix

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I've seen posts on this on the internet after Googling.  I have emailed tech support. After having to use a restore point to get the computers back up, Avast cannot restart due to a .dll problem.

I did the Upgrade ... I restarted the computers. I logged in with my password. Then the computer stalled: blank screen with cursor. I gave it 25 minutes, believing it was doing some sort of configuration. I tried this 5 times. I gave up and went to a restore point 2 days ago and my systems restarted just fine ... but now Avast won't work.

Is there a fix for this?   I had been enjoying using your virus protection but now I have none. If you can't lead me to a fix I will have to install other virus protection.

Sad.

Offline Asyn

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #1 on: July 10, 2012, 06:54:54 PM »
- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

lizgraphix

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #2 on: July 10, 2012, 07:01:15 PM »
- Which avast!.. FREE
- Which version.. Can't determine as program can't start following RESTORE however, it was current through 6/26/12
- OS.. WIN7 64bit
- Other security related software installed.. Other than Win FW ... nothing. I was relying on Avast.

Offline Asyn

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #3 on: July 10, 2012, 07:03:26 PM »
1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline igor

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #4 on: July 10, 2012, 07:09:33 PM »
How many computers are those "ALL my computers"?
Is there any common 3rd party software installed on all of them... or any special configuration/settings... anything in common?
Thanks.

lizgraphix

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #5 on: July 10, 2012, 07:14:49 PM »
4 computers ... ALL run Adobe CS5.5 Master Collection, Thunderbird, Firefox, CUTEFTP PRO, WIN Office 2010, Rhapsody Premium, Skype

No "garbage."

All get full virus scans, disk cleanups, weekly restore points ... ie. well maintained.

They are all DELL Core i7 with 8GB RAM and 3GB graphics cards. JBL Acoustics ...

Avast has not cause a single problem until now.

I'm going to do what the last Avast rep suggested and see how it goes.  Will get back to you.

lizgraphix

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #6 on: July 10, 2012, 07:53:29 PM »
OK .. I just followed ALL of Asyn's instructions ... exactly. I can login but then I am stuck on the blank screen with cursor and Windows will not finish the startup. Still crashing.

Got any other ideas or do I need to get other Virus protection?   :(

lizgraphix

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #7 on: July 10, 2012, 07:55:49 PM »
Is there any access to the PREVIOUS version  (the one before I did the upgrade)? That worked.

Offline Asyn

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #8 on: July 10, 2012, 07:55:50 PM »
Which AV did you use before avast!..??
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #9 on: July 10, 2012, 07:57:14 PM »
Is there any access to the PREVIOUS version  (the one before I did the upgrade)? That worked.

Yes. -> http://www.oldapps.com/avast_antivirus.php?old_avast=7370
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

lizgraphix

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #10 on: July 10, 2012, 08:00:26 PM »
I installed Avast 6.0.1289.0 on 9/20/11 ... I have been installing ALL the suggested updates and upgrades since.  This last one will not work on my system.

I hope Avast will fix this.  I've been using Avast ever since the old interface with the Star Trek console look.   :(

Offline Asyn

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #11 on: July 10, 2012, 08:07:24 PM »
I've been using Avast ever since the old interface with the Star Trek console look.   :(

If so, did you really run the uninstall tool for ALL prior installed versions in safe mode..??
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

lizgraphix

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #12 on: July 10, 2012, 08:10:52 PM »
Always. There is just something buggy/incompatible with the latest version.  I am installing 7.0.1426 now and will let you guys know how that works out.

lizgraphix

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #13 on: July 10, 2012, 08:12:19 PM »
By that way. I Googled this problem. I am not alone.  I'm happy to offer whatever info I can to help you resolve this.

The problem is ONLY with this latest version.

Offline Asyn

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Re: ALL my Win7 64bit computers CRASH after Avast7 FREE Upgrade.
« Reply #14 on: July 10, 2012, 08:17:06 PM »
I'm happy to offer whatever info I can to help you resolve this.
The problem is ONLY with this latest version.

Thanks, but as you're going back to the old version...
Maybe Igor has a better idea..?! ;)
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0