Author Topic: "An Error Occured During the Updating: Network Unreachable" Not Resolved  (Read 16804 times)

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macmomma08

  • Guest
Hi

I've tried restarting the computer and turning Avast off and on, it won't update. It gave me this log, can anyone tell me how to fix this?

Quote
Performing vpsmac update (repository: http://download.ff.avast.com/mac/vpsmac, filedir: /Library/Application Support/Avast/files/defs/12070501/../../Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12070501/..)
Resolving download.ff.avast.com...
Resolved as 208.43.71.154
Downloading http://208.43.71.154/mac/vpsmac/vpsmac.lat...
Current: 12070501 Latest: 12071001
Failed: filedir unavailable or locked by another vpsmac update
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12070501/..)
Failed: progmac update postponed, vpsmac isn't up to date

[Edit] Added screenshot of error.
« Last Edit: July 12, 2012, 01:04:50 AM by macmomma08 »

Offline Lisandro

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Set your proxy settings (into avast update settings) to none instead of automatic and test.
The best things in life are free.

macmomma08

  • Guest
Set your proxy settings (into avast update settings) to none instead of automatic and test.

I don't see anything called "proxy settings" in preferences, where do I go for that? I don't see any settings for Avast Update.
« Last Edit: July 11, 2012, 03:38:46 AM by macmomma08 »

Offline Lisandro

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Settings > Updates at the bottom... Proxy.
The best things in life are free.

macmomma08

  • Guest
I don't know what version you're using but there is literally no such option on mine.
« Last Edit: July 11, 2012, 04:43:22 AM by macmomma08 »

AleIIT

  • Guest
Same problem here. Avast won't update and there is no option to disable proxy settings on my version of Avast on Mac. Any ideas?

macmomma08

  • Guest
Can someone please help us? I really have no idea what to do. Should I uninstall and reinstall?

macmomma08

  • Guest
I found this thread which seemed to have a similar issue:
http://forum.avast.com/index.php?topic=97067.0

So I did that command ps -Awwl and got the attached .txt output. I also tried the second part, but it said that 86 wasn't in the sudo file and that the "incident would be reported", whatever that means.
« Last Edit: July 12, 2012, 12:46:36 AM by macmomma08 »

macmomma08

  • Guest
Okay this is that second line from that thread I tried:
Code: [Select]
sudo rm -rf ''/Library/Application Support/Avast/files/Setup/filedir/vpsmac.locked'
But it just gave me some weird error that "the incident will be recorded". Rebooting did not resolve the problem.

So, I just uninstalled completely, re-downloaded, rebooted, then reinstalled. It seems to be working now, but I'd still like to know what is going on with this (and also if I should be worried if the above code could have broken something).

Thank you

AleIIT

  • Guest
I'm still having issues with this. Any help? Am I the only Avast Mac user that can't update the software?

Offline zilog

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I'm still having issues with this. Any help? Am I the only Avast Mac user that can't update the software?

Paste the update log here. In the case that the lock-related line is still here, you didn't apparently remove the lock.
In all other cases, the log will explain a little bit more what's your network problem.

regards,
pc
May's Law: Software efficiency halves every 18 months, compensating Moore's Law. (David May, INMOS)

AleIIT

  • Guest
Hi PC, sorry I just saw your reply. Here's the update log. Let me know if you have any ideas. Thanks

"Performing vpsmac update (repository: http://download.ff.avast.com/mac/vpsmac, filedir: /Library/Application Support/Avast/files/defs/12071000/../../Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12071000/..)
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Failed: cannot determine latest vpsmac version
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12071000/..)
Failed: progmac update postponed, vpsmac isn't up to date"



AleIIT

  • Guest
Re: "An Error Occured During the Updating: Network Unreachable" Not Resolved
« Reply #12 on: August 01, 2012, 11:46:28 PM »
Any help with this? Am I the only one having issues? Thanks

ewood

  • Guest
Re: "An Error Occured During the Updating: Network Unreachable" Not Resolved
« Reply #13 on: August 15, 2012, 02:05:29 PM »
I have exactly the same problem. Is there a fix or will I have to uninstall etc.
Current: 12061400 Latest: 12081501
Failed: filedir unavailable or locked by another vpsmac update
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12061400/..)
Failed: progmac update postponed, vpsmac isn't up to date

avatara359

  • Guest
Re: "An Error Occured During the Updating: Network Unreachable" Not Resolved
« Reply #14 on: August 16, 2012, 04:50:37 PM »
Using the command line posed here didn't work.

I uninstalled and reinstalled avast which seems to have fixed the issue.