Author Topic: "An Error Occured During the Updating: Network Unreachable" Not Resolved  (Read 15776 times)

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Offline zilog

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Re: "An Error Occured During the Updating: Network Unreachable" Not Resolved
« Reply #15 on: August 16, 2012, 06:30:57 PM »
I have exactly the same problem. Is there a fix or will I have to uninstall etc.
Current: 12061400 Latest: 12081501
Failed: filedir unavailable or locked by another vpsmac update
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12061400/..)
Failed: progmac update postponed, vpsmac isn't up to date

Hallo,
this is a flaw of the pre-previous version, which might under some circumstances leave a lock over the repository.

As was written earlier, you can either:

- remove the lock manually (/Library/Application Support/Avast/files/Setup/filedir/vpsmac.lock or progmac.lock)
- uninstall your current version and install the latest one back
- uninstall your current version, install that version back, and do update (blocked update was a quite special case there anyway)

Regards,
pc
May's Law: Software efficiency halves every 18 months, compensating Moore's Law. (David May, INMOS)

Offline livfe

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Re: "An Error Occured During the Updating: Network Unreachable" Not Resolved
« Reply #16 on: October 11, 2012, 08:33:57 AM »
I had the same problem on my macbook - 10.6.8 latest avast etc....
I then tried updating via a different proxy server... bingo.
seems to be some sort of issue with the UK servers ?
I will wait to see if in the future it updates normally or if I always have to use another server....

Offline zilog

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Re: "An Error Occured During the Updating: Network Unreachable" Not Resolved
« Reply #17 on: October 13, 2012, 12:54:56 PM »
I had the same problem on my macbook - 10.6.8 latest avast etc....
I then tried updating via a different proxy server... bingo.
seems to be some sort of issue with the UK servers ?
I will wait to see if in the future it updates normally or if I always have to use another server....

Hallo,
delete manually those lockdirectories - all newer versions do this automatically upon reboot, when this situation is detected.
It's located in /Library/Application Support/Avast/files/Setup/filedir , and has name such as vpsmac.locked or progmac.locked.
Just delete them.

Regards,
pc
« Last Edit: October 16, 2012, 01:19:27 PM by zilog »
May's Law: Software efficiency halves every 18 months, compensating Moore's Law. (David May, INMOS)

Offline livfe

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Re: "An Error Occured During the Updating: Network Unreachable" Not Resolved
« Reply #18 on: October 22, 2012, 05:11:28 PM »
Problem still persists even with the very latest version 7.0.37682
I have 2 Macbook's here, one a dual core (mine) & a single core (Dad's) ... Dad's updates without problems...
I can try manual updates all day long with the same results.... Firewall turned off etc....

Performing vpsmac update (repository: http://download.ff.avast.com/mac/vpsmac, filedir: /Library/Application Support/Avast/files/defs/12102100/../../Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12102100/..)
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Resolving download.ff.avast.com...
Resolved as
Failed: cannot determine latest vpsmac version
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12102100/..)
Failed: progmac update postponed, vpsmac isn't up to date

Offline livfe

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Re: "An Error Occured During the Updating: Network Unreachable" Not Resolved
« Reply #19 on: October 22, 2012, 05:13:34 PM »
/Library/Application Support/Avast/files/Setup/filedir
The folder “Avast” can’t be opened because you don’t have permission to see its contents.

And I am the systems admin :(
« Last Edit: October 22, 2012, 05:17:36 PM by livfe »

Offline zilog

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Re: "An Error Occured During the Updating: Network Unreachable" Not Resolved
« Reply #20 on: October 23, 2012, 04:12:44 PM »
/Library/Application Support/Avast/files/Setup/filedir
The folder “Avast” can’t be opened because you don’t have permission to see its contents.

And I am the systems admin :(

You must have admin rights at the moment - not just the possibility to do administration. There are 2 ways how to do it:

1) from Terminal:
sudo rm -fr /Library/Application\ Support/Avast/files/Setup/filedir/*.locked

2) from Finder:
press apple+lshift+g , enter the path "/Library/Application Support/Avast/files/Setup/filedir" , and delete those files (Finder will ask you for administrative password).

Regards,
pc
May's Law: Software efficiency halves every 18 months, compensating Moore's Law. (David May, INMOS)

Offline livfe

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Re: "An Error Occured During the Updating: Network Unreachable" Not Resolved
« Reply #21 on: October 24, 2012, 11:48:49 PM »
I got 4 files.... progmac.raw / progmac.lat / vpsmac.raw / vpsmac.lat
I deleted the .lat files, rebooted, tried to update... same as ever... fail :(

Macbook OSX 10.6.8
http://www.everymac.com/systems/apple/macbook/specs/macbook-core-2-duo-2.4-black-13-early-2008-penryn-specs.html

http://forum.avast.com/index.php?topic=106847.msg854343#msg854343
« Last Edit: October 24, 2012, 11:58:59 PM by livfe »

Offline macloo

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Re: "An Error Occured During the Updating: Network Unreachable" Not Resolved
« Reply #22 on: October 15, 2013, 04:41:18 PM »
I had this exact problem on a new MacBook in October 2013.

I uninstalled Avast, downloaded a new DMG, and installed it. Everything was fine after that.

The version I was using was freshly downloaded at the beginning of October, but it would not update the virus protections.

The other options suggested here in this thread DID NOT WORK for me.


Offline krahulik

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Re: "An Error Occured During the Updating: Network Unreachable" Not Resolved
« Reply #23 on: October 17, 2013, 04:19:24 PM »
Hi,
 if you launch the Avast application what are yours Application version and Virus definitions version.

Martin