So that the problem can be fixed, please submit a minidump file:
Here is additional information on how to invoke a memory dump file:
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71.
Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and
name it uniquely giving us the name of the file in this thread:
ftp.avast.com/incoming. Avast will analyze it and respond back to you in this thread.
In the meantime, you can use the previous version of Avast, which I presume gave you no problems:
1. Save a copy of Avast and save it to your HDD:
Avast 7.0.
1426:
Avast Free AV:
http://www.oldapps.com/avast_antivirus.php?old_avast=73702. Download the Avast Uninstall Utility
http://www.avast.com/uninstall-utility and save it to your HDD or desktop.
3. Disconnect from the Internet at this time.
4. Go into
Safe Mode (hit F8 repeatedly) and run the Avast Uninstall Tool.
Uninstall ALL previous versions and products of Avast you had on this machine and reboot in between each uninstall if not already done by your reformatting your machine.
6.
Reboot.
7. Install the newest version of Avast and
reboot.
8. Get Internet access and register your copy or add the license key for Free, Pro, or AIS online.
Free –
http://www.avast.com/registration-free-antivirus.php9. Update the Avast definitions.
Let us know if this helps temporarily while Avast looks at your minidump file. Thank you.