Author Topic: Please help Me,  (Read 3066 times)

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AParks

  • Guest
Please help Me,
« on: January 05, 2005, 05:11:46 AM »
Please help me, my son was trying to look up something and all of the sudden the alarm went off stating that we were infected by a virus. I tried the options that it gave me but I couldn't delete it, I couldn't repair it, all I could do is put it in the chest. I went onto the web site and downloaded the "virus cleaner" but as it scans my computer it locks up when it gets to the "shared memory" file.  .. please help me.  On my log viewer it says that ... Sign of Win:32 Exdl (Adw)....

watchthisspace

  • Guest
Re: Please help Me,
« Reply #1 on: January 05, 2005, 06:30:57 AM »
What operating system are you using?
Where was the virus located?
And have you run a scan with Adaware 6SE or Spybot Seach & destory?

Offline Lisandro

  • Avast team
  • Certainly Bot
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  • Posts: 67194
Re: Please help Me,
« Reply #2 on: January 05, 2005, 11:58:12 AM »
Are you using Windows XP?
Can you schedule a boot-time scanning?
Start avast! > Right click the skin > Schedule a boot-time scanning
Select for scanning archives.
Boot.

Access denied means, generally, that the file is in use by another process (program) and cannot be repaired/cleaned/moved/handled by avast!

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