Author Topic: Avast Internet Security 7 blue screen  (Read 4881 times)

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jenzka0205

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Avast Internet Security 7 blue screen
« on: July 12, 2012, 07:40:21 AM »
Hi,

I recently installed IS 7 to Vista 64bit (Lenovo ThinkPad R61e) and I get a blue screen. I cannot log in to Windows, 'cause the mouse and keyboard are disabled in SafeMode. I cannot find how to enable drivers in BIOS. I have sent a ticket but can't get an answer for this current situation. It has started to bother me, this problem happened almost two weeks ago. Can anyone help me, please? :)

Offline mikaelrask

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Re: Avast Internet Security 7 blue screen
« Reply #1 on: July 12, 2012, 09:36:18 AM »
welcome to the forum. any other security programs installed? what was your previous anti virus program before avast and how did you uninstall that?

are you using the latest version of the suite 7.0.1456?

you could try a clean installation and see if that could solve the problem. (if you are able to got into windows)
Windows 8.1 amd a10-5700 64 bit
12 GB ram 1 tb hard drive. Avast 18, MBAM

jenzka0205

  • Guest
Re: Avast Internet Security 7 blue screen
« Reply #2 on: July 12, 2012, 10:01:18 AM »
I had Zone Alarm and Avast Antivirus, uninstalled them before installing. Windows firewall was on before installation was complete. Now I can't get into windows.

I can't remember the version, I upgraded it from the program, I assume it is the latest.

SafeSurf

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Re: Avast Internet Security 7 blue screen
« Reply #3 on: July 12, 2012, 11:17:42 AM »
1. If you have the latest version of Avast 7.0.1456 saved on your HDD, go into Safe Mode with networking.
2. Download the Avast Uninstall Utility http://www.avast.com/uninstall-utility and save it to your HDD or desktop. 
3. Disconnect from the Internet at this time.
4. Go into Safe Mode (hit F8 repeatedly) and run the Avast Uninstall Tool. Uninstall ALL previous versions and products of Avast you had on this machine and reboot in between each uninstall
6. Reboot.
7. Install the newest version of Avast and reboot.
8. Get Internet access and add the license key for AIS online.
9. Update the Avast definitions.

jenzka0205

  • Guest
Re: Avast Internet Security 7 blue screen
« Reply #4 on: July 12, 2012, 12:02:22 PM »
I cannot log in to Windows, 'cause the mouse and keyboard are disabled in SafeMode. I cannot find how to enable drivers in BIOS.

thanks for reply, but I can't make it there...

SafeSurf

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Re: Avast Internet Security 7 blue screen
« Reply #5 on: July 12, 2012, 12:04:33 PM »
If you get into Safe Mode, do you know how to get into BIOS and play with that?

jenzka0205

  • Guest
Re: Avast Internet Security 7 blue screen
« Reply #6 on: July 12, 2012, 12:17:09 PM »
No, that's what I'm trying to figure out. How can I get in to BIOS if safe mode with networking is selected (windows log in screen) and what is the right setting in BIOS how to enable keyboard and mouse. In BIOS mouse and keyboard are working fine, so I guess it's about the driver.

jenzka0205

  • Guest
Re: Avast Internet Security 7 blue screen
« Reply #7 on: July 13, 2012, 10:24:52 AM »
Why do not Avast have phone customer care for paying customers? I've waited for days for their answer for my ticket. Not very pleased with this. In future I'll sure pick some other service provider since this service sucks... :(

Offline Asyn

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Re: Avast Internet Security 7 blue screen
« Reply #8 on: July 13, 2012, 10:36:26 AM »
Why do not Avast have phone customer care for paying customers?

http://www.avast.com/contacts
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

SafeSurf

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Re: Avast Internet Security 7 blue screen
« Reply #9 on: July 13, 2012, 10:41:08 AM »
Unless you are very tech. savvy, I would not mess with the BIOS.

Here is information on contacting Avast: http://www.avast.com/contacts.