Avast latest version still double sounding updating green popup in windows xp

[Davy]

I had a engine update this morning (Sat 28th July), Avast asked for a reboot and the double sound is still doing the same..... so if that was the fix,  it hasn't fixed it.

Program version   7.0.1456
Virus defs             120728.1

Davy

[MotherDawg]

Every One,


Since Igor, which I think IS from Avast, as answered my request : https://forum.avast.com/index.php?topic=102154

We now know that, on July 27th, they are aware of the bothersome double cues.

Let see now how good they really are at fix a none security related bug.

They are alerted, lets be patient.


I do crack my self up!
--
MotherDawg
I do RPMs
I own crappy boxes
GNU/Linux 3.4.6-2.fc17.i686

*** With each passing year, because of advances in computer technology, there are more things, each more sophisticated, that we aren't allowed to do any more. -- Paul Lutus

[bob3160]

Just remember that program updates aren't rushed out for non essential issues.
Don't expect a special program release just for this non security related flaw.

[schmidthouse]

Every One,


Since Igor, which I think IS from Avast, as answered my request : https://forum.avast.com/index.php?topic=102154

We now know that, on July 27th, they are aware of the bothersome double cues.

Let see now how good they really are at fix a none security related bug.

They are alerted, lets be patient.


I do crack my self up!
--
MotherDawg
I do RPMs
I own crappy boxes
GNU/Linux 3.4.6-2.fc17.i686

*** With each passing year, because of advances in computer technology, there are more things, each more sophisticated, that we aren't allowed to do any more. -- Paul Lutus

This issue has been tracked by Avast team for "weeks" and is being addressed..
And as Bob stated, not being of 'Security essential' this is understandably not a major priority.

[bob3160]

The new people in here seem to think that unless there is a reply from the Avast staff, that nothing is addressed.
There are quite a few staff members that monitor this forum and Avast is aware of problems when they happen and are reported
in the forum.
If this was my forum, I might acknowledge the reported problems but, this is the Avast forum and they have their own way of taking care
of these things.
The important thing to remember is that they always take care of these sort of things but at their own scheduled time.
Something I've had to learn and accept in the many years that I've been on this forum. 

[yumnam]

Avast latest version still double sounding updating green popup in windows xp. the problem is also happening with me. it is yet not solved

[schmidthouse]

The new people in here seem to think that unless there is a reply from the Avast staff, that nothing is addressed.

The important thing to remember is that they always take care of these sort of things but at their own scheduled time.
Something I've had to learn and accept in the many years that I've been on this forum. 

This is true   

[YCIGAFSN]

I know this is being addressed already but I too have had the same problem on all five of my systems here at home.

OSes are (fully updated - Service Packs and up to date):

WinXP Pro x86 (2 machines)
WinXP Pro x64
Win7 Pro x86
Win7 Pro x64

I have several other people tell me that theirs are doing the same thing on WinXP, Vista and 7 machines.

At my wife's work they are also dealing with the same thing on all systems running Avast.

[MotherDawg]

To: schmidthouse & bob
*******************
Uhmmmm, I am sorry but...

In my life, I did many different jobs before settling down as a sysadmin.

Many of them had to do with the general public... customers. One of them was a salesman at Saturn automobile.
At Saturn I learned one thing : Take Care of the People.

So my best guess is you 2 are NOT in customer service.
Establishing a forum just for the form of it and not caring less if the customers " FEEL " satisfied or not IS NOT the right way to do business. Final !

There was over 130 post over a 2 weeks period with not even a single acknowledgment from any Avast personnel. I'm not talking about "evangelists" (why, in the 21st century, someone would ever decide to use that term is beyond me) answering for Avast, basically doing the WORK avast personnel should actually be doing themselves.

For any one that is in charge of either Customer Satisfaction or Public Relation, this is to be filed under FAILURES.
Since I work in the industry, I immediately saw that the thread was going nowhere fast and I needed to make things explode. I posted here and opened a new thread that made things move : we suddenly had confirmation that Avast knew about it. The real problem was a simple case of miss communication... which is the actual basis of Customer Service.

If you think otherwise, 1- I would not put either of you in charge of CS or PR. 2- please find me a CS or PR book or anything for that matter that states that it is an ok procedures to leave customers (users) languishing and become frustrated over either your product or your services.

I'm waiting...

Actually, don't bother answering, It's a loose-loose situation and since you both don't work for Avast, you have no saying on the matter.

--
MotherDawg
I do RPMs
I own crappy boxes
GNU/Linux 3.4.6-2.fc17.i686

*** The goal as a company is to have customer service that is not just the best but legendary. -- Sam Walton, Founder of Wal-Mart
*** The customer experience is the next competitive battleground. -- Jerry Gregoire, CIO, Dell Computers
*** Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. -- Zig Ziglar

I could go on and on and fill this entire page... Customer service is no place for errors. Period.

[igor]

I did answer you in the other ("your") thread that the issue will be fixed in the next program update... maybe you didn't check it?

[MotherDawg]

Igor,

YES you did and I did post a thank you note in that thread but since it had a link to some eye candy especially for you, one of your colleague deleted it... twice... so I gave up mannn.

So here... without the little present : THANK YOU FOR YOUR PROMPT RESPONSE Igor.
(It might get delete from the forum... it's still a thank you note.)

Check on page 10, there is a link... oh no there's a link... in my thank you note for Polonus.

Cya, H.F.
--
MotherDawg
I do RPMs
I own crappy boxes
GNU/Linux 3.4.6-2.fc17.i686

[GTX66]

Just remember that program updates aren't rushed out for non essential issues.
Don't expect a special program release just for this non security related flaw.

AIS identifying itself as Malware is a non security related flaw? Thinking like this is what bankrupted the US car industry.

[igor]

GTX66, please stop hijacking other people thread's with unrelated issues.
I tried to explain that it was one mistake in virus definitions - unrelated to program version in any way, i.e. something that won't and cannot be fixed by a program update, but rather by a virus definition update. Also, it should have been long fixed by now, done very soon after it was reported.
If you have this issue still going on on your machine, please create a separate thread (which would also make it easier for someone to actually respond to that, because that would be a task for the virus lab guys in that case).
Thanks.

[bob3160]

For any one that is in charge of either Customer Satisfaction or Public Relation, this is to be filed under FAILURES.Since I work in the industry, I immediately saw that the thread was going nowhere fast and I needed to make things explode. I posted here and opened a new thread that made things move : we suddenly had confirmation that Avast knew about it. The real problem was a simple case of miss communication... which is the actual basis of Customer Service.

I Don't know how we ever did without you.
Thank You MotherDawg

[schmidthouse]

For any one that is in charge of either Customer Satisfaction or Public Relation, this is to be filed under FAILURES.Since I work in the industry, I immediately saw that the thread was going nowhere fast and I needed to make things explode. I posted here and opened a new thread that made things move : we suddenly had confirmation that Avast knew about it. The real problem was a simple case of miss communication... which is the actual basis of Customer Service.

I Don't know how we ever did without you.
Thank You MotherDawg

+1   Man!