Author Topic: Also need help with Win32: Malware-gen  (Read 11170 times)

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jeffce

  • Guest
Re: Also need help with Win32: Malware-gen
« Reply #15 on: July 18, 2012, 06:26:12 PM »
Sorry...that was my fault the link was broken... try this...

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

shels60

  • Guest
Re: Also need help with Win32: Malware-gen
« Reply #16 on: July 18, 2012, 07:11:10 PM »
Hi,  I forgot to mention when I first tried to open the file, I had to enable Intranet Settings.  Is this something I should leave as is?  If not, would you please tell me how to disable them?

Here is the Security Check Log.   Should I just close out of the Security Check black screen?

jeffce

  • Guest
Re: Also need help with Win32: Malware-gen
« Reply #17 on: July 18, 2012, 08:08:07 PM »
Hi,

No that shouldn't be a problem.
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Please go to Start > Control Panel > Add/Remove Programs > remove all the Java Programs you see, now download the latest Java from the following link and install it:

http://java.com/en/download/index.jsp
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While in Add/Remove programs delete Adobe Reader 9
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Let me know how your system is running now.  :)

shels60

  • Guest
Re: Also need help with Win32: Malware-gen
« Reply #18 on: July 19, 2012, 02:03:37 PM »
I did the remove/reinstall of Java.  However, I did not see Adobe Reader 9 in the add/remove menu.  Adobe Reader x (10.1.3) was listed.

Things seem to be running very smoothly!  Thank you!  I'm not sure if this is just coincidental, but for the last few days (since the virus repair started) this message has popped up about once a day: "Adobe Flash Player Update Service 11.3 r 300 has encountered a problem and needs to close.  Please tell Microsoft about this problem".  I hit the report problem button and the message goes away.

jeffce

  • Guest
Re: Also need help with Win32: Malware-gen
« Reply #19 on: July 19, 2012, 02:11:23 PM »
Hi,

Glad to hear your system is running well except for that Flash Player glitch.  I did some reading and it seems that everyone is having that problem and it seems that it is on Adobe's side and needs to be fixed.  Hopefully they will have this fixed up soon.  Just keep checking for updates for Flash Player.
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Providing there are no other malware related problems...

IT APPEARS THAT YOUR LOGS ARE NOW CLEAN :D  SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! :D

This infection appears to have been cleaned, but I can not give you any absolute guarantees.  As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
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Clean up with OTL:
  • Right-click and Run as Administrator OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.
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Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.
If you didn't already have it I would keep Malwarebytes AntiMalware though.


Here are some tips to reduce the potential for spyware infection in the future:

1. Internet Explorer.  Even if you don't use it as your main browser it should be kept up-to-date because that is the browser Windows uses for updates.
Make your Internet Explorer more secure
- This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
2. Enable Protected Mode in Internet Explorer.  This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code.  To make sure this is running follow these steps:
  • Open Internet Explorer
  • Click on Tools > Internet Options
  • Press Security tab
  • Select Internet zone then place check next to Enable Protected Mode if not already done
  • Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
  • Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis.  With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

4. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly.  A tutorial on firewalls can be found here[/color].  **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below:
Online Armor Free
Agnitum Outpost Firewall Free

5. Make sure you keep your Windows OS currentWindows XP users can visit Windows update   regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems.  Without these you are leaving the back door open.

6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites.  WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

7.Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?
 
Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

shels60

  • Guest
Re: Also need help with Win32: Malware-gen
« Reply #20 on: July 19, 2012, 02:32:03 PM »
I just tried to run OTL as administrator.  I did not have a password (am I supposed to create one?) and received an error : Unable to log on.  Logon failure: user account restriction.  Possible reasons are blank passwords are not allowed, .....

jeffce

  • Guest
Re: Also need help with Win32: Malware-gen
« Reply #21 on: July 20, 2012, 02:07:49 PM »
Hi,

Just double-click on OTL and that should be fine.  :)

shels60

  • Guest
Re: Also need help with Win32: Malware-gen
« Reply #22 on: July 20, 2012, 04:30:33 PM »
One more question (I hope!)... I could not find Security Check in Add/Remove Programs.  How do I remove it?  Thanks for your patience!!

jeffce

  • Guest
Re: Also need help with Win32: Malware-gen
« Reply #23 on: July 20, 2012, 05:34:49 PM »
Hi,

You can just delete that from your Desktop and that will be gone.  :)

shels60

  • Guest
Re: Also need help with Win32: Malware-gen
« Reply #24 on: July 20, 2012, 08:57:33 PM »
Jeff, You've been great!  Thank you so much for all your help and hand-holding!! 

jeffce

  • Guest
Re: Also need help with Win32: Malware-gen
« Reply #25 on: July 21, 2012, 04:42:04 AM »
You are more than welcome.  It was a pleasure working with you.