Author Topic: Help and advise needed !  (Read 7339 times)

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Dafssheaa

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Help and advise needed !
« on: July 15, 2012, 11:09:25 PM »
Hello Folks,

Recently I rather stupidly opened up a zip file that contain virus's .Straight away the antivirus that came with my ISP kicked into action and scanned and apparently removed all the virus's on my computer . I wasn't fully certain so i downloaded avast and also bit defender. Bit defender found two infections and also avast found some . After this i ran another antivirus it told me my system was clean .

Here's  where the problems start .When i look on the fire wall service list   that came with my ISP  I am shown this 



These are just some of the Trojans /Other viruses on the service list .(Please note 'xz x' is a rule i made for all of the viruses to be denied completely)

As-well on the avast services list they are not present at all . To find out which one of these 'Services' was trying to access my computer i put on a firewall warning popup and this is what is shown ...



Each time it is exactly the same IP , Which would suggest to me there is one tricky virus left somewhere on the system . I have also noticed the internet is slightly slower which may just be a network problem , And also I get an error saying Windows security centre cannot be started .

Any help is greatly appreciated ,Thanks.

iroc9555

  • Guest
Re: Help and advise needed !
« Reply #1 on: July 15, 2012, 11:20:38 PM »
Follow this guide: http://forum.avast.com/index.php?topic=53253.0

 and attach ( Do not copy/paste ) logs for malwarebytes', OTL, and aswMBR.exe here:

Where an expert in the removal of malware will help you.

Offline essexboy

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Re: Help and advise needed !
« Reply #2 on: July 15, 2012, 11:26:28 PM »
Monitoring

Dafssheaa

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Re: Help and advise needed !
« Reply #3 on: July 15, 2012, 11:30:29 PM »
Some registry items when the virus's were first found were changed,which i have now fixed . Do you think there could still be registry items remaining from the virus's?

Offline essexboy

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Re: Help and advise needed !
« Reply #4 on: July 15, 2012, 11:38:14 PM »
The registry is not really the problem it is the files

Dafssheaa

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Re: Help and advise needed !
« Reply #5 on: July 15, 2012, 11:43:16 PM »
What program do you think would be able to locate and destroy them ? I have already scanned with SpyBot , Avast, TalkTalk and Bit Defender.

iroc9555

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Re: Help and advise needed !
« Reply #6 on: July 15, 2012, 11:45:27 PM »
What program do you think would be able to locate and destroy them ? I have already scanned with SpyBot , Avast, TalkTalk and Bit Defender.

Follow the link I posted and attach log for MBAM, OTL and aswMBR

Without them Essexboy can not do anything.

Dafssheaa

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Re: Help and advise needed !
« Reply #7 on: July 15, 2012, 11:50:25 PM »
I will follow the steps it seems like the last option  :) Just out of interest why are these virus services not showing up i avast and what is essexboy ? . Its been a while since i have encountered problems.

iroc9555

  • Guest
Re: Help and advise needed !
« Reply #8 on: July 15, 2012, 11:59:26 PM »
Essexboy is an expert and instructor in malware removal. He is monitoring your thread and waiting for the logs.

Offline essexboy

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Re: Help and advise needed !
« Reply #9 on: July 16, 2012, 12:06:29 AM »
 ;D ;D ;D

Dafssheaa

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Re: Help and advise needed !
« Reply #10 on: July 16, 2012, 12:08:53 AM »
i currently in the process of running malware bites .Will it give me the option to view the logs when the scan has finished ? :)

Dafssheaa

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Re: Help and advise needed !
« Reply #11 on: July 16, 2012, 12:24:45 AM »
Ok here is the log after running malware bites. Nothing special really...



Database version: v2012.07.15.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
David :: David  [administrator]

15/07/2012 23:10:49
mbam-log-2012-07-15 (23-10-49).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 214388
Time elapsed: 10 minute(s), 36 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Dafssheaa

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Re: Help and advise needed !
« Reply #12 on: July 16, 2012, 01:18:26 AM »
Here  are  all the logs for OTL  :)


Dafssheaa

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Re: Help and advise needed !
« Reply #13 on: July 16, 2012, 01:53:58 AM »
And finally MBR ,Please get back to me as soon as possible  :)

iroc9555

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Re: Help and advise needed !
« Reply #14 on: July 16, 2012, 02:19:39 AM »
Dafssheaa

Essexboy is in bed by now. He lives in the UK. He will be with more instruction tomorrow. Nothing to do now but wait.