Author Topic: Duplicating and seemingly irremovable viruses.  (Read 8678 times)

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MercerDawn

  • Guest
Duplicating and seemingly irremovable viruses.
« on: July 16, 2012, 04:38:20 PM »
So right off the bat, I run a Windows 7 64-bit Home Premium Desktop. So two days ago I decided to run a virus scan using malwarebytes anti-malware and I found 3 infections on my computer. Went about deleting them then restarted my computer as prompted. Ran a full scan just to be sure and those same 3 infections were back, almost instantly. I then decided to download avast! and ran it's full scan. To my amazement I found 7 infections. I deleted them (or so I thought), did boot-time scan and deleted a lot MORE, and then upon logging in those same 3 were back. AGAIN. In short I did:
Run MBAM, deleted, restarted> Downloaded avast!, run, deleted, restarted, ran in boot-time upon restarting> logged in, ran both avast! and MBAM and found the same 3. Earlier today I also ran OTL

jeffce

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #1 on: July 16, 2012, 04:45:06 PM »
Let me look these over.

jeffce

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #2 on: July 16, 2012, 04:47:47 PM »
**WARNING**Unfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again.

Unfortunately I have found what is known as the ZeroAccess rootkit on your system. It is an especially nasty infection that can take quite some time to clean as well as may have damaged your system files itself. As a warning, during the cleaning (if you choose to do so) you may lose internet access with this computer and in the end we may need to reinstall the operating system anyway depending on the extent of the infection.

If you would like to format and reinstall your Operating System please let me know and we can assist you with that.

If you would like to continue with the cleaning, please continue with the following instructions and I will be more than happy to help.  :)
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Please download ERUNT (Emergency Recovery Utility NT).  This program allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.  **Remember if you are using Windows Vista as your operating system right-click the executable and Run as Administrator.
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Run OTL.exe
  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

Code: [Select]
:Services

:Files
C:\Windows\Installer\{7b3a87d6-5282-a3f5-95af-3ff4f4fee752}\
C:\Users\Calvin\AppData\Local\{7b3a87d6-5282-a3f5-95af-3ff4f4fee752}\

:Commands
[purity]
[emptytemp]
[start explorer]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
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Download Combofix from either of the links below, and save it to your desktop. 
Link 1
Link 2

**Note:  It is important that it is saved directly to your desktop**
If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.


--------------------------------------------------------------------

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

--------------------------------------------------------------------

Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
    When finished, it will produce a report for you. 
  • Please post the C:\ComboFix.txt for further review.

MercerDawn

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #3 on: July 16, 2012, 05:04:05 PM »
Thanks. I'm going to follow these instructions and get back to you. I don't think I have a choice anymore.

jeffce

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #4 on: July 16, 2012, 05:35:38 PM »
Ok  :D

MercerDawn

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #5 on: July 16, 2012, 05:40:02 PM »
I ran the OTL scan again but the file is too large to post in attachments apparently . With this, I'm moving on to the other cleaning motions. ERUNT backup something I THINK entitled "/md5start" gave me an error message. I think i'll end up going with the re-installing of my OS if all else fails.


EDIT
Before I run Combo fix, i'm to disable all antivirus and anti-spyware apps. Does that include "avast!"? and if so, how?
« Last Edit: July 16, 2012, 05:52:55 PM by MercerDawn »

jeffce

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #6 on: July 16, 2012, 06:00:22 PM »
Hi,

Please just go ahead and attach the logs that are created.

Quote
Does that include "avast!"? and if so, how?
Right click on the Avast orb next to your clock on the desktop >> go to Avast shield control >> disable until restart.  :)

MercerDawn

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #7 on: July 16, 2012, 06:03:25 PM »
I will now proceed to running ComboFix. Thank you very much.

jeffce

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #8 on: July 16, 2012, 06:08:46 PM »
:)  Sounds good.

MercerDawn

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #9 on: July 16, 2012, 06:27:48 PM »
Alright, I've completed the ComboFix scan. The log is attached.

jeffce

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #10 on: July 16, 2012, 07:00:08 PM »
Did you know your system is set up to use a proxy server?

MercerDawn

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #11 on: July 16, 2012, 07:04:17 PM »
Would I sound computer illiterate if I said I had no idea what that is? xD

jeffce

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #12 on: July 16, 2012, 07:08:56 PM »
LOL....not at all.  We can fix that up.  :)

MercerDawn

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #13 on: July 16, 2012, 07:10:18 PM »
Sure. Is it also like a virus?

jeffce

  • Guest
Re: Duplicating and seemingly irremovable viruses.
« Reply #14 on: July 16, 2012, 09:18:51 PM »
Quote
Is it also like a virus?
Probably a result of it.  :)
-------

Run OTL.exe
  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

Code: [Select]
:Services

:OTL
PRC - [2012/01/03 17:31:34 | 001,391,272 | ---- | M] (Ask) -- C:\Program Files (x86)\Ask.com\Updater\Updater.exe
IE:[b]64bit:[/b] - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
IE - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
IE - HKU\S-1-5-21-3854915487-3061028145-266851286-1000\..\URLSearchHook: {CA3EB689-8F09-4026-AA10-B9534C691CE0} - C:\Program Files (x86)\DealBulldog Toolbar\tbhelper.dll ()
IE - HKU\S-1-5-21-3854915487-3061028145-266851286-1000\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
IE - HKU\S-1-5-21-3854915487-3061028145-266851286-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>;192.168.*.*
FF - HKLM\Software\MozillaPlugins\@pandonetworks.com/PandoWebPlugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll (Pando Networks)
FF - HKCU\Software\MozillaPlugins\pandonetworks.com/PandoWebPlugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll (Pando Networks)
[2012/02/22 13:26:37 | 000,000,000 | ---D | M] (Ask Toolbar) -- C:\Users\Calvin\AppData\Roaming\Mozilla\Firefox\Profiles\3sg03ose.default\extensions\toolbar@ask.com
O2 - BHO: (FrostWire Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
O3 - HKLM\..\Toolbar: (FrostWire Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
O3 - HKU\S-1-5-21-3854915487-3061028145-266851286-1000\..\Toolbar\WebBrowser: (FrostWire Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
O4 - HKLM..\Run: [ApnUpdater] C:\Program Files (x86)\Ask.com\Updater\Updater.exe (Ask)
O33 - MountPoints2\{3fe34418-06f2-11e1-8f85-6431502e3cd5}\Shell - "" = AutoRun
O33 - MountPoints2\{3fe34418-06f2-11e1-8f85-6431502e3cd5}\Shell\AutoRun\command - "" = J:\setup.exe -a
O33 - MountPoints2\{8360e7a0-b600-11e0-b4a5-6431502e3cd5}\Shell - "" = AutoRun
O33 - MountPoints2\{8360e7a0-b600-11e0-b4a5-6431502e3cd5}\Shell\AutoRun\command - "" = J:\setup.exe -a
[2011/12/18 18:57:13 | 000,010,732 | -HS- | C] () -- C:\Users\Calvin\AppData\Local\evmleo8d3rmy2idp7gyy6i865k5d
[2011/12/18 18:57:13 | 000,010,732 | -HS- | C] () -- C:\ProgramData\evmleo8d3rmy2idp7gyy6i865k5d
[2011/11/27 16:30:48 | 000,010,028 | -HS- | C] () -- C:\Users\Calvin\AppData\Local\4d28gj7v57h501
[2011/11/27 16:30:48 | 000,010,028 | -HS- | C] () -- C:\ProgramData\4d28gj7v57h501

:Files
ipconfig /flushdns /c

:Commands
[purity]
[emptytemp]
[resethosts]
[start explorer]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered.  There will be a log created when it completes that I will need in your next reply.  Reboot when it is done.
  • Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )