Author Topic: Flyff BSOD caused by Avast  (Read 7218 times)

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lukeylad118

  • Guest
Flyff BSOD caused by Avast
« on: July 12, 2012, 12:07:48 AM »
Hi guys,
My problem is that avast seems to be killing a process when I launch flyff.
I can load up the launcher, but when the game actually starts I get a BSOD with the code 0x00000f4 "A process or thread crucial to system operation has unexpectedly exited or been terminated."
I have added the path to the game to the exclusions list on both the file system shield and the one in general settings which worked until I restarted  my computer, then the problem came back.

Genuinely confused as to why this is happening, and I know its Avast because when I unistall it the game works fine :(

I'm running windows 7 x64 with Avast Free 7.0.1456

Help me out guys :)

Lukeylad118

Offline JuninhoSlo

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Re: Flyff BSOD caused by Avast
« Reply #1 on: July 12, 2012, 12:10:55 AM »
Create zip file and add mini/full dump files,send ZIP file to Avast team/lab via FTP. (don,t forget to rename ZIP file with unique name-your nick avast BSOD....)

Code: [Select]
ftp://ftp.avast.com/incoming/

FTP program= http://filehippo.com/download_filezilla/

lukeylad118

  • Guest
Re: Flyff BSOD caused by Avast
« Reply #2 on: July 12, 2012, 12:16:56 AM »
Create zip file and add mini/full dump files,send ZIP file to Avast team/lab via FTP. (don,t forget to rename ZIP file with unique name-your nick avast BSOD....)

Code: [Select]
ftp://ftp.avast.com/incoming/

FTP program= http://filehippo.com/download_filezilla/

Where do I find this dump file?

logokas

  • Guest
Re: Flyff BSOD caused by Avast
« Reply #3 on: July 12, 2012, 12:35:44 PM »
This is a consistently reproductible error, and has been happening to a wide variety of FlyFF players.

There seems to be no solution sans uninstalling Avast 7.

Avast 6 does not produce this error.

I have added 3 minidumps to the FTP for inspection. My shields were off every time the BSOD occured, regardless if i set an exception or not.

I'd rather keep my version 7 than downgrade or uninstall completely.

Offline Asyn

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Re: Flyff BSOD caused by Avast
« Reply #4 on: July 12, 2012, 12:46:56 PM »
Where do I find this dump file?

-> \windows\minidump
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline JuninhoSlo

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Re: Flyff BSOD caused by Avast
« Reply #5 on: July 12, 2012, 12:57:52 PM »
Create zip file and add mini/full dump files,send ZIP file to Avast team/lab via FTP. (don,t forget to rename ZIP file with unique name-your nick avast BSOD....)

Code: [Select]
ftp://ftp.avast.com/incoming/

FTP program= http://filehippo.com/download_filezilla/

Where do I find this dump file?

1:
Minidump file(s)=Start-My Computer Local drive (C)-Windows-MiniDump
Fulldump file(s)=Start-My Computer Local drive (C)-Windows(and look for fille called Memory)

2:
Open Avast-Maintenance-Support-Generate SupportPackage(select all lines) and press Generate Now. Rename zip file with unique name (your nickname BSOD error version of Avast (free,pro,ais)) and send it to Avast team/lab via FTP. (Reply 1)

PS:Don,t forget to post your comment here on Avast forum after you send zip file to Avast (Sent to Avast)

Offline bs

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Re: Flyff BSOD caused by Avast
« Reply #6 on: July 12, 2012, 03:00:39 PM »
Hi!
Try to disable behavior shield or other shields, if it helps. Please let me know, if it helps.

logokas

  • Guest
Re: Flyff BSOD caused by Avast
« Reply #7 on: July 12, 2012, 03:39:49 PM »
Disabling shields does not help.

lukeylad118

  • Guest
Re: Flyff BSOD caused by Avast
« Reply #8 on: July 13, 2012, 04:54:56 PM »
Hi!
Try to disable behavior shield or other shields, if it helps. Please let me know, if it helps.

This doesn't work :(
I just uploaded my zipped file now.


Also I managed to find the problem report generated by Windows.
Source
Windows

Summary
Shut down unexpectedly

Date
‎13/‎07/‎2012 3:44 PM

Status
Report sent

Problem signature
Problem Event Name:   BlueScreen
OS Version:   6.1.7601.2.1.0.768.3
Locale ID:   2057

Extra information about the problem
BCCode:   f4
BCP1:   0000000000000003
BCP2:   FFFFFA8007E22B30
BCP3:   FFFFFA8007E22E10
BCP4:   FFFFF8000378F510
OS Version:   6_1_7601
Service Pack:   1_0
Product:   768_1
Bucket ID:   X64_0xF4_WerFault.exe_IMAGE_wininit.exe
Server information:   998a6379-ab54-4a1b-9443-c906b1ed6af4

lukeylad118

  • Guest
Re: Flyff BSOD caused by Avast
« Reply #9 on: July 14, 2012, 05:25:06 PM »
How long does it usually take for a response from avast when you've uploaded the file?

logokas

  • Guest
Re: Flyff BSOD caused by Avast
« Reply #10 on: July 19, 2012, 06:25:15 AM »
A while, by the looks of it. Guess that's what you get for a free service.

logokas

  • Guest
Re: Flyff BSOD caused by Avast
« Reply #11 on: July 21, 2012, 04:50:12 PM »
Posting again as issue is still not resolved and is being buried under less critical issues.