Hi JackSession, welcome to the forum.
To make cleaning this machine easier
- Please do not uninstall/install any programs unless asked to
It is more difficult when files/programs are appearing in/disappearing from the logs.
- Please do not run any scans other than those requested
- Please follow all instructions in the order posted
- All logs/reports, etc.. must be posted in Notepad. Please ensure that word wrap is unchecked. In notepad click format, uncheck word wrap if it is checked.
- Do not attach any logs/reports, etc.. unless specifically requested to do so.
- If you have problems with or do not understand the instructions, Please ask before continuing.
- Please stay with this thread until given the All Clear. A absence of symptoms does not mean a clean machine.
Please read through the instructions to familarize youself with what to expect when the tool runs. It is vitally important that combofix is renamed before it is even started to download
Please download ComboFix from
Link 1or
Link 2 to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**- If you are using Firefox, make sure that your download settings are as follows:
-Tools->Options->Main tab
-Set to "Always ask me where to Save the files".
- During the download, before you save it to your desktop, rename Combofix to jgh.exe
- It is important you rename Combofix during the download, but not after.
- Please do not rename Combofix to other names, but only to the one indicated.
- Close any open browsers.
- Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix
-----------------------------------------------------------
- Double click on ComboFix.exe (jgh.exe in your case) & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on
Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the
C:\ComboFix.txt in your next reply.
Notes:1.
Do not mouse-click Combofix's window while it is running. That may cause it to stall.2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty
and terminates prematurely, the connection can be manually restored by restarting your machine.[/b]
Please post back with
How is the computer?
Thanks
