can't get avast to work

[michalrice]

Hello, when i installed avast on my computer, it worked just fine with the startup scan, but it didn't get rid of my Trojans...and whenever i get the alarm while I'm online (around every 5 minutes) i click move it to the chest, or repair or delete, and none of them work.  it says that it can't find the file polall1r.exe, but i have searched my whole computer for it, and have also uninstalled and reinstalled avast, and nothing works.  a friend of mine swears by avast, but i can't get it to work.  my OS is windows XP professional.   has anyone else had this problem???  if so, how do i fix it???

[Eddy]

Looks to me that Avast is working like it should.

You mention that it only happens while browsing. It could be a temporary file.
I would say, run a boot scan and make sure that your systems security is properly setup.
You also may want/need to change your browsing behaviour.

[michalrice]

that is my point...when i click move/fix/delete,  it takes me to an error window where i need to search for the polall1r.exe, which isn't in my computer.  so i have to cancel it, so it doesn't remove anything from my computer.  so it doesn't work.  that's what i'm saying

[galooma]

but it didn't get rid of my Trojans

Could you tell us a bit more about your trojans?   what and where ?  (full path)
perhaps a HJT log would helphttp://www.allsecpros.com/hjt.html

[Eddy]

polall1r.exe is there when Avast detects it. But since it is likely a temporary file it is already gone before Avast can complete the action. So Avast IS working.

[Lisandro]

And whenever i get the alarm while I'm online (around every 5 minutes) i click move it to the chest, or repair or delete, and none of them work

Where are you browsing? 

Try:
Disable (and enable it after) System Restore

Start > Control Panel > System > System restore > Disable
Click Apply
Enable it again
Click Ok

How to disable system restore: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039?OpenDocument&src=sec_doc_nam

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