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Author Topic: what to do with a virus  (Read 16346 times)

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Offline DavidR

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Re: what to do with a virus
« Reply #30 on: August 02, 2012, 09:04:08 PM »
It isn't a mouse on the laptop essexboy but a track pad (or mouse pad as the OP describes it).
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Offline essexboy

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Re: what to do with a virus
« Reply #31 on: August 02, 2012, 09:29:14 PM »
Never upgraded (?) to a laptop

Could you check the driver

Go start > Run type in :

devmgmt.msc

Device manager will open
Are there any yellow triangles ?
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sshyman

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Re: what to do with a virus
« Reply #32 on: August 02, 2012, 09:32:57 PM »
no yellow trianges
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Offline essexboy

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Re: what to do with a virus
« Reply #33 on: August 02, 2012, 09:38:40 PM »
I must admit I am at a loss with this, as I say I have never had a laptop so I am not sure what can be done to rectify this

 Are you still getting redirects in fifox ?
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sshyman

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Re: what to do with a virus
« Reply #34 on: August 02, 2012, 09:43:36 PM »
No recent pop ups in firefox, in addition to cursor going where it wants sometime, email also gets sent without clicking send, very, very annoying, this also did not happen before the virus, just now, what i disappeard and as i am typing, cursor repositions itself somewhere inbetween previously typed words,  i think there is still a virus here
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Offline essexboy

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Re: what to do with a virus
« Reply #35 on: August 02, 2012, 10:09:26 PM »
This will take a while to run... For the zip analysis file could you upload to a file sharing siter for me to collect

Download AVPTool from Here to your desktop 
   
Run the programme you have just downloaded to your desktop (it will be randomly named ) 
 
First we will run a virus scan  
 
Click the cog in the upper right 

 
 
Select down to and including your main drive, once done select the Automatic scan tab and press Start Scan 


 
Allow AVP to delete all infections found
Once it has finished select report tab (last tab)
Select Detected threats report from the left and press Save button
Save it to your desktop and attach to your next post
 
 
Now the Analysis
 
Rerun AVP and select the Manual Disinfection tab and press Start Gathering System Information 
 

 
On completion click the link to locate the zip file to upload and attach to your next post 
 

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Offline bob3160

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Re: what to do with a virus
« Reply #36 on: August 02, 2012, 10:12:11 PM »
Excuse me for budding in but take a look and see if your "wandering Curser" problem
isn't addressed in here:
http://www.techsupportforum.com/forums/f10/erratic-cursor-behavior-180498.html
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Offline essexboy

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Re: what to do with a virus
« Reply #37 on: August 02, 2012, 10:16:59 PM »
Please do  ;D
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sshyman

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Re: what to do with a virus
« Reply #38 on: August 02, 2012, 11:33:03 PM »
thanks for budding in, but my mouse is not a usb external mouse, it is the touchpad that is installed in the laptop centered below the keypad,
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Offline bob3160

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Re: what to do with a virus
« Reply #39 on: August 03, 2012, 12:14:20 AM »
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sshyman

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Re: what to do with a virus
« Reply #40 on: August 03, 2012, 03:54:52 AM »
detected threats report
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Offline essexboy

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Re: what to do with a virus
« Reply #41 on: August 03, 2012, 02:16:38 PM »
Quote
Status: Deleted   (events: 5)   
8/2/2012 4:41:46 PM   Deleted   Trojan program Trojan-FakeAV.Win32.LiveSecurity.p   C:\Documents and Settings\All Users\Microsoft\Windows Defender\LocalCopy\{9E7ACFB8-A8A0-87FA-B265-192CC4E41B2B}-wBoFSUd4[1].exe   High   
8/2/2012 4:41:46 PM   Deleted   Trojan program Trojan-FakeAV.Win32.LiveSecurity.p   C:\Documents and Settings\All Users\Microsoft\Windows Defender\LocalCopy\{9E7ACFB8-A8A0-87FA-B265-192CC4E41B2B}-wBoFSUd4[1].exe//PE-Crypt.XorPE   High   
8/2/2012 6:08:05 PM   Deleted   Trojan program Backdoor.Win32.ZAccess.wrz   C:\_OTL\MovedFiles\08012012_085354\C_Users\steve\AppData\Local\{17796498-62ef-634f-418f-d0855295ff5e}\U\80000064.@   High   
8/2/2012 6:08:07 PM   Deleted   Trojan program Trojan.Win32.Miner.dw   C:\_OTL\MovedFiles\08012012_085354\C_Users\steve\AppData\Local\{17796498-62ef-634f-418f-d0855295ff5e}\U\00000008.@   High   
8/2/2012 6:08:07 PM   Deleted   Trojan program Trojan.Win32.Miner.dw   C:\_OTL\MovedFiles\08012012_085354\C_Users\steve\AppData\Local\{17796498-62ef-634f-418f-d0855295ff5e}\U\00000008.@//data0000.res   High   
They are quarantined
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sshyman

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Re: what to do with a virus
« Reply #42 on: August 03, 2012, 04:00:26 PM »
they did not allow me to upload the zip file, do you need it? should i remove the quarratined viruses? if so, please say how
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Offline essexboy

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Re: what to do with a virus
« Reply #43 on: August 03, 2012, 04:35:12 PM »
Could you upload the zip file to Mediafire please and post the sharing link

Yes delete the quarantined files
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