help please

[calphin]

When I run a boot time scan, I get no viruses found. However , every time I run a quick scan, it says some files could not be scanned. I get the same error message if I run a full scan. Can some one please tell me where I can find the virus?When I try to click repair all and apply, it won't let me apply. I can repair all, but I cannot apply. Can someone please help me out.............my operating system is XP.

Any and all replies would be greatly appreciated.

Thank you,
Mike

[mchain]

Hi calphin,

A little more information about the sort and type of problems you are experiencing would help.

Information needed:

Version of Avast! AIS, Pro, Free?  XP Service Pack version.
Name of exact error message.  Attach a screenshot of error if possible.
Why are you scanning?  Did you get an Avast! alert pop-up regarding a virus or trojan or mal?
Are you using the default settings Avast! came out of the box with?  Or have you changed these (some) settings?  If so, what settings?

One possibility is having Avast! scan archives it cannot open, thus the error.  Other stuff, is information missing, as to why the need to scan is present.

[Pondus]

files that can not be scanned are just that....no more no less...it does not mean they are infected
avast is just giving you a scan error report and the reason why....

avast will only take action on infected files..
when avast find infected files it will give them a malware name.

[calphin]

Im running the free version, JAVA:AGENT-AJB [EXPL], I was originally scanning because my computer was extremely slow, and I try to scan it once every couple of weeks. I am using the default settings, I have changed nothing. Sorry, I don't know how to do the screen shot. I have never had errors like this before, so Im not sure what the problem is.

Thanks
Mike

[Pondus]

JAVA:AGENT-AJB [EXPL]

does avast detect this?
where does avast say it is located?

[calphin]

I found it in the virus chest. along with a couple others from the last few days. like win32 malware-gen

[calphin]

any other place I should be looking?

[Pondus]

well if it is already in chest, then it s not a problem. avast have removed the infection



Clean, Quarantine, or Delete?
http://antivirus.about.com/b/2007/03/11/clean-quarantine-or-delete.htm

[calphin]

So I should be ok then? guess I over reacted when I seen some some files can not be scanned. any thing else you recommend that I download to help speed up or make sure I don't encounter any more problems?


I greatly appreciate all your time and fast response.

Mike

[Pondus]

very good and nice to have extra scanner Malwarebytes

http://www.filehippo.com/download_malwarebytes_anti_malware/
website   www.malwarebytes.org
forum    http://forums.malwarebytes.org/



remember to always click the update button before you start a scan, as they release up to 10 updates a day

[calphin]

I downloaded malwarebytes earlier today along with combofix. should I run a scan daily? or at night before I go to bed? again, thanks very much for the time answering all my questions.

[true indian]

I downloaded malwarebytes earlier today along with combofix. should I run a scan daily? or at night before I go to bed? again, thanks very much for the time answering all my questions.

Combofix should only be run under supervision of experts...Feel free to use malwarebytes...Install,update and a scan..remove whatever it finds..

[CraigB]

I downloaded malwarebytes earlier today along with combofix. should I run a scan daily? or at night before I go to bed? again, thanks very much for the time answering all my questions.

Combofix is a specialist tool and should not be used unless instucted to do so by a qualified malware removalist, please dont use and uninstall combofix, keep Malwarebytes

[calphin]

I guess I shouldn't have installed combofix? should I uninstall? what are the dangers if you don't mind my asking...

[CraigB]

I guess I shouldn't have installed combofix? should I uninstall? what are the dangers if you don't mind my asking...

Yes uninstall it, the dangers are by running it and not knowing what your doing resulting in a system that may be trashed