Author Topic: help please  (Read 8244 times)

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Offline mchain

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Re: help please
« Reply #15 on: August 01, 2012, 08:15:30 AM »
Hi calphin,

The fact that Avast! has quarantined a file named win32 malware-gen could point to an infection, possibly a serious one. 

To screenshot a dialog box, window, or text, do the following:
  • Highlight the item you want to capture by clicking anywhere on it.
  • Press ALT+PrintScreen at the same time.
  • Open Paint or something similar (Have XP, Win 7 may be different) and click 'Edit'.  Select "Paste' from the drop-down list.
  • Captured image should now appear.
  • Give this file a name and save as a .jpeg, .gif, or .png file.  Avast! forum will not accept the default setting of bitmap in Paint.
To attach this picture file, click Attachments and other options lower left corner below text box now typing in.

ALT+Printscreen is selective in capture.  CTRL+Printscreen captures the entire desktop.

As craigb says, some of the tools offered here can cause severe problems if one does not know what they are doing.  Uninstall is best option, do not run until told to by a malware expert.

If you wish, you can have a look here:  http://forum.avast.com/index.php?topic=53253.0 and attach the three logs from Malwarebytes, OTL, OTL Extras, aswMBR (four) in your next replies.  A malware expert will come along and assist you in cleaning your system if necessary.
« Last Edit: August 01, 2012, 08:21:07 AM by mchain »
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

calphin

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Re: help please
« Reply #16 on: August 01, 2012, 08:22:57 AM »
About 10- 15 minutes ago, I went to the virus chest and deleted every thing that was in there. Is there anything I can do to go back and still do the screen shot? Geez, I feel like a dufus...... :o

Thanks,

Mike

Offline mchain

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Re: help please
« Reply #17 on: August 01, 2012, 08:40:10 AM »
Sure, NP.

Try not to panic.  One of the things you can do while awaiting help from a malware specialist is to back up all your files you deem important onto a DVD/CD or USB flash drive or USB external drive.  Once that is done, you can breathe easier.

It is safe to run the Malwarebytes, OTL, and aswMBR.exe just to obtain the logs.  Do not attempt to fix anything, (or else you could turn your system into a doorstop.) 

Backup first, then run the three above programs.  These logs will tell the expert assisting you what is on your system, where it is, and he will propose what the remedy will be.  You may well have to run a program like Combofix, but this will only be done under expert supervision, so even here you will be in good hands.

Do not worry, this forum is rife with users having problems they cannot fix on their own, from IT experts to newbies.  All have successful outcomes as long as directions are followed exactly.  Make no further changes to your system without expert guidance, as they all know where the potential traps and pitfalls are.

At least you now know how to screenshot.

That is why users come here and ask for expert help.

So, attach the logs requested and help will come your way. 
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

calphin

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Re: help please
« Reply #18 on: August 01, 2012, 08:47:14 AM »
I am in California and it is almost midnight, so I will get a flash drive tomorrow, and then I'll send the information to you...I appreciate all of your help!! I'll be back tomorrow after I take the kids to practices and run to Best Buy, etc...

Thank you again,
Mike

calphin

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Re: help please
« Reply #19 on: August 02, 2012, 08:54:43 AM »
Sorry I haven't gotten back to you today. I had some personal issues this morning regarding a theft of our mail, so the computer was put on the back burner. I still need help fixing this problem, so I will get back with you guys in the morning for help.

I appreciate every thing you guys have done for me to this point, and I look forward to working with you guys in helping me resolve my issues.

Thanks again,
Mike