Author Topic: Win32:Malware-gen Help Please  (Read 15038 times)

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blureviewobscura

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Re: Win32:Malware-gen Help Please
« Reply #15 on: August 05, 2012, 02:57:58 PM »
farbar log attached


Offline essexboy

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Re: Win32:Malware-gen Help Please
« Reply #16 on: August 05, 2012, 03:10:57 PM »
Looks good lets see what FSS tells us

blureviewobscura

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Re: Win32:Malware-gen Help Please
« Reply #17 on: August 05, 2012, 03:14:06 PM »
Everything seems fine however we now have 2 files on our desktop

they are titled desktop.ini

and state the following

[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21769
IconResource=%SystemRoot%\system32\imageres.dll,-183


[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21799



When trying to move the files the following message appears

Are you sure you want to move this system file?
 
If you move this file, Windows or another program may no longer work correctly


Not sure whether these need to stay on the desktop or if they can be delted or moved

Offline essexboy

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Re: Win32:Malware-gen Help Please
« Reply #18 on: August 05, 2012, 04:51:04 PM »
They are system files that will be hidden once we complete... How is the computer behaving now ?

blureviewobscura

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Re: Win32:Malware-gen Help Please
« Reply #19 on: August 05, 2012, 04:57:03 PM »
The computer is behaving fine no more Malware pop ups and its quicker than before

Another one of those desktop ini files is in the documents file but other than that its better than ever.

I attached the fss log you wanted earlier

Is there anything further for me to do now, I really appreciate your help as its my sons Alienware pc and he was really upset when we couldn't get rid of the malware and trojans so your help has really made a difference.

Offline essexboy

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Re: Win32:Malware-gen Help Please
« Reply #20 on: August 05, 2012, 05:14:35 PM »
I saw it , it was on page 2 which I missed  :-[

Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Remove ComboFix

  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK



  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:
  • Go to this site  and click Do I have Java
  • It will check your current version and then offer to update to the latest version
SPRING CLEAN

To manually create a new Restore Point
 
  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create
Now we can purge the infected ones
  • GoStart > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.  Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?

Keep safe  :wave:

blureviewobscura

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Re: Win32:Malware-gen Help Please
« Reply #21 on: August 05, 2012, 05:59:09 PM »
All done thank you

One last thing

I currently have installed

Avast
Malware Bytes
SuperAnti Spyware

Is it worth having all 3 of these of will Super Anti Spyware conflict with the others.


thanks again

Offline essexboy

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Re: Win32:Malware-gen Help Please
« Reply #22 on: August 05, 2012, 06:22:54 PM »
As long as only one of SAS or Malwarebytes is resident then there is no problem