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Author Topic: Help: can't access secure sites  (Read 9080 times)

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russellcraiger

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Help: can't access secure sites
« on: January 07, 2005, 12:37:32 AM »
I installed Avast free Home 2 days ago-just found out today I can't log onto any secure sites to pay bills.  All I get is a done and a blank page-no probs with anything but the secure sites.  Any help appreciated.

Intel Pentium3-933mhz
WindowsME
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Offline Lisandro

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Re: Help: can't access secure sites
« Reply #1 on: January 07, 2005, 12:53:34 AM »
Quote from: russellcraiger on January 07, 2005, 12:37:32 AM
I installed Avast free Home 2 days ago-just found out today I can't log onto any secure sites to pay bills.  All I get is a done and a blank page-no probs with anything but the secure sites.  Any help appreciated. Intel Pentium3-933mhz WindowsME

avast can't block the access to Internet...
It should be most probably your firewall or the site need a security option of your browser (like ActiveX or Cookies or Scripts).
Which is the site address?
« Last Edit: January 07, 2005, 01:08:20 AM by Technical »
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russellcraiger

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Re: Help: can't access secure sites
« Reply #2 on: January 07, 2005, 12:59:12 AM »
Computer illiterate here-what is side address?
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Offline Lisandro

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Re: Help: can't access secure sites
« Reply #3 on: January 07, 2005, 01:09:20 AM »
Quote from: russellcraiger on January 07, 2005, 12:59:12 AM
Computer illiterate here-what is side address?

No, it's my fault...
I meant, Which is the site address?
Which site you can't go...
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russellcraiger

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Re: Help: can't access secure sites
« Reply #4 on: January 07, 2005, 01:16:53 AM »
Can go to sites but cannot proceed past login page at any secure login sites like paypal, phone company, even www.games.com.  I have no problems logging into forums-just the sites that have a secure login.
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Offline Lisandro

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Re: Help: can't access secure sites
« Reply #5 on: January 07, 2005, 01:19:04 AM »
Quote from: Technical on January 07, 2005, 12:53:34 AM
It should be most probably your firewall or the site need a security option of your browser (like ActiveX or Cookies or Scripts).

Ok... can you answer the other question?
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russellcraiger

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Re: Help: can't access secure sites
« Reply #6 on: January 07, 2005, 01:22:11 AM »
Don't know about firewall-just whatever Gateway shipped it with.  I have latest Internet Explorer browser-sorry if that doesn't answer question.  I did have Norton Antivirus and Norton Internet Security installed but uninstalled them.
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Offline Lisandro

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Re: Help: can't access secure sites
« Reply #7 on: January 07, 2005, 01:27:16 AM »
Quote from: russellcraiger on January 07, 2005, 01:22:11 AM
I did have Norton Antivirus and Norton Internet Security installed but uninstalled them.

See How important is it to completely remove Norton? topic.

If you can connect the Internet and the sites but only not logged, the most probably thing is that you blocked the Cookies.
In your browser, see Tools > Options > Privacy and check if the site is listed on the blocked Cookies list.
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russellcraiger

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Re: Help: can't access secure sites
« Reply #8 on: January 07, 2005, 01:31:43 AM »
No-these sites are listed in the always allow list-double checked them to be sure.  I will read the other thread too.  Thanks for all your help.
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Offline Lisandro

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Re: Help: can't access secure sites
« Reply #9 on: January 07, 2005, 01:50:19 AM »
Quote from: russellcraiger on January 07, 2005, 01:31:43 AM
No-these sites are listed in the always allow list-double checked them to be sure.  I will read the other thread too.  Thanks for all your help.

Well, I thought the most probable thing was the cookie problem...
Maybe you need a script to logon and it's being blocked by IE... Can you talk more about the level of IE Security you're using?
Are scripts blocked?

Which firewall are you using?
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russellcraiger

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Re: Help: can't access secure sites
« Reply #10 on: January 07, 2005, 01:58:08 AM »
Pardon a dumb question but how do I find out about the firewall?  I used to have internet security set to medium but just noticed that I can't reset it-it stays at medium no matter what I select.
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Offline Lisandro

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Re: Help: can't access secure sites
« Reply #11 on: January 07, 2005, 02:13:23 AM »
Quote from: russellcraiger on January 07, 2005, 01:58:08 AM
Pardon a dumb question but how do I find out about the firewall?

Do you use ZoneAlarm, Sygate Personal Firewall, Agnitum Outpost, Kerio?
No... you don't have a firewall...
You should have one... See 'Links' on my signature and search the Off Topic board for firewall suggestions.
ZA will be a good one for you.

Quote from: russellcraiger on January 07, 2005, 01:58:08 AM
I used to have internet security set to medium but just noticed that I can't reset it-it stays at medium no matter what I select.

You can check on the 'Customize' button and see the script options (generally the last ones there).
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russellcraiger

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Re: Help: can't access secure sites
« Reply #12 on: January 07, 2005, 04:14:24 AM »
Yeehaw!!!  Thank you Technical-it was in scripting.  I do have Sygate on my computer but not installed.  It is a 2000 version-would it still be good to use?
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Offline Lisandro

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Re: Help: can't access secure sites
« Reply #13 on: January 11, 2005, 02:18:17 AM »
Quote from: russellcraiger on January 07, 2005, 04:14:24 AM
Yeehaw!!!  Thank you Technical-it was in scripting.

You're welcome!

Quote from: russellcraiger on January 07, 2005, 04:14:24 AM
I do have Sygate on my computer but not installed.  It is a 2000 version-would it still be good to use?

In fact, I'll suggest you take the newest version of the firewall you would install.
Sygate is a good one (maybe some warnings while updating avast)
ZoneAlarm is very good (some systems become instable with it, some other software complains)
Kerio (old version 2) is a good alternative. Newers versions became a bloatware...
Outpost is good on the professional version, the free version is not that good.

After all, Sygate or ZA free  8)
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