Author Topic: Forgot the pin!  (Read 11977 times)

0 Members and 1 Guest are viewing this topic.

Offline TheCyberShocker

  • Newbie
  • *
  • Posts: 6
Forgot the pin!
« on: August 05, 2012, 11:27:42 PM »
Hey I set the app up on my girlfriend's phone a while back but forgot the pin, how can we reset it so we can get into the application? Thanks

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 65987
Re: Forgot the pin!
« Reply #1 on: August 05, 2012, 11:44:15 PM »
The only way would be uninstalling avast or a factory reset...
There is no back door.
The best things in life are free.

Offline TheCyberShocker

  • Newbie
  • *
  • Posts: 6
Re: Forgot the pin!
« Reply #2 on: August 05, 2012, 11:46:27 PM »
The only way would be uninstalling avast or a factory reset...
There is no back door.

So just uninstalling the app would fix it if I re-install?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 65987
Re: Forgot the pin!
« Reply #3 on: August 05, 2012, 11:49:20 PM »
So just uninstalling the app would fix it if I re-install?
Most probably you'll need the PIN to uninstall...
Did you install rooted or a normal installation?
The best things in life are free.

Offline TheCyberShocker

  • Newbie
  • *
  • Posts: 6
Re: Forgot the pin!
« Reply #4 on: August 05, 2012, 11:52:00 PM »
So just uninstalling the app would fix it if I re-install?
Most probably you'll need the PIN to uninstall...
Did you install rooted or a normal installation?

Normal device isn't rooted

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 65987
Re: Forgot the pin!
« Reply #5 on: August 05, 2012, 11:59:05 PM »
And of course you're talking about the antitheft part of the AMS.
Open the Device Admin application settings (in the Android Settings) and remove the setting for the disguised name of the avast antitheft app.
Then, just uninstall it.
The best things in life are free.

Offline TheCyberShocker

  • Newbie
  • *
  • Posts: 6
Re: Forgot the pin!
« Reply #6 on: August 06, 2012, 12:34:53 AM »
And of course you're talking about the antitheft part of the AMS.
Open the Device Admin application settings (in the Android Settings) and remove the setting for the disguised name of the avast antitheft app.
Then, just uninstall it.

That odd name application?

Offline Werner

  • Avast team
  • Advanced Poster
  • *
  • Posts: 899
Re: Forgot the pin!
« Reply #7 on: August 06, 2012, 09:54:17 AM »
Hi all!

no pin is required to uninstall. To reset the avast! password please uninstall both parts:

- Anti-Theft and
- avast! Mobile Security

by the way: the easiest way to uninstall Anti-Theft is to launch the uninstall wizard in the Mobile-Security settings. You don't have to look for the device admin setting this way.

Werner

Offline TheCyberShocker

  • Newbie
  • *
  • Posts: 6
Re: Forgot the pin!
« Reply #8 on: August 06, 2012, 03:46:16 PM »
Hi all!

no pin is required to uninstall. To reset the avast! password please uninstall both parts:

- Anti-Theft and
- avast! Mobile Security

by the way: the easiest way to uninstall Anti-Theft is to launch the uninstall wizard in the Mobile-Security settings. You don't have to look for the device admin setting this way.

Werner

Thank you for the clarification bud! :D

Offline TheCyberShocker

  • Newbie
  • *
  • Posts: 6
Re: Forgot the pin!
« Reply #9 on: August 16, 2012, 01:49:36 AM »
Hey I uninstalled the app but I can't uninstall that random generated name app anti theft thing, just keeps failing :'(

Offline jcrandle

  • Newbie
  • *
  • Posts: 5
Re: Forgot the pin!
« Reply #10 on: August 27, 2012, 06:46:51 PM »
Avast is not recognizing the pin that I though I set when I installed. I was able to uninstall the named app that I set up on install, however now when I go to the Avast app, I get the message Enter avast! Pin and PIN Recovery not set. I will not allow me to delete the avast app or set the Pin recovery without the PIN.

Please help. Thanks.

Offline Filip Havlicek

  • Avast team
  • Massive Poster
  • *
  • Posts: 2475
Re: Forgot the pin!
« Reply #11 on: August 28, 2012, 09:54:06 AM »
Hi,

did you connect your installation to your avast! Account?

Filip

Offline jcrandle

  • Newbie
  • *
  • Posts: 5
Re: Forgot the pin!
« Reply #12 on: August 28, 2012, 04:13:22 PM »
I don't believe I did. I just tried to sign in to avast and it doesn't recognize my current email address. I also tried my previous email at comcast (where I am no longer a customer) and it also wasn't found. Is there any other suggestion? Thanks

Offline Filip Havlicek

  • Avast team
  • Massive Poster
  • *
  • Posts: 2475
Re: Forgot the pin!
« Reply #13 on: August 28, 2012, 04:26:34 PM »
Hi,

no, not really. If you forgot your PIN, you don't have recovery number set and the app is not connected to your avast! Account then there is no way to access or delete the app on non-rooted devices. If your device is rooted, you can simply try to remove the .apk file and see how that works for you.

Filip

Offline jcrandle

  • Newbie
  • *
  • Posts: 5
Re: Forgot the pin!
« Reply #14 on: August 28, 2012, 09:06:05 PM »
I'm not sure exactly how I did it, but I was able to finally uninstall the Avast app and reinstall. Thanks for your assistance.