HELP! I had the phone fraud claiming MS and worried sick

[apris89]

Can the type of problem I had for my computer have infected my dad's computer in process of moving some video files using external harddrive?
I am worried about his computer (he is right now at different place where there is no internet connection) which he uses many personal information on.

[apris89]

I faced an problem using gmer. On the right panel, everything except last three "service", "registry","files" are grey boxed and i cannot select. This happens both the normal window and safety mode

[essexboy]

That is OK as dependant on the version of windows you are running will dictate what options are available so run GMER with what shows

Nothing would have been transfered as the programme that you downloaded was purely to access your system and I can see no sign of a replicator

[apris89]

I ran GMER and it said there hasn't been a modification. The white screen of GMER stays as blank and the file I save under name GMER.text was blank. I am not sure it is a good sign or bad sign.  ??

[essexboy]

Nope that means there is no rootkit activity ... How is the computer behaving ?  Anything unusual or weird ?

[apris89]

It seems it is working normally.
Thanks very much for all the help.
You are a lifesaver. Thank you. 

[essexboy]

OK lets now remove all my rubbish.. 

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  
• In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK
  
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Go to control panel
• Select folder options (Appearance > Folder options in category view)
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:

• Go to this site  and click Do I have Java
  
• It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point
 

• Go to Control Panel and select System
  
• Select System
  
• On the left select System Protection and accept the warning if you get one
  
• Select System Protection Tab
  
• Select Create at the bottom
  
• Type in a name i.e. Clean
• Select Create
  

Now we can purge the infected ones

• GoStart > All programs > Accessories > system tools
  
• Right click Disc cleanup and select run as administrator
  
• Select Your main drive and accept the warning if you get one
  
• For a few moments the system will make some calculations
• Select the More Options tab
  
• In the System Restore and Shadow Backups select Clean up
  
• Select Delete on the pop up
  
• Select OK
• Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.  Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?

Keep safe  :wave:

[apris89]

I followed all instructions. Guess it is working fine now.
I will come back if I do have problem.
Thank you 

[Ricky smith]

Well you don't need to worry about this any longer..If you think of any scam going around & any remote support is going just restart your computer.This will disconnect the connection & They will no longer be able to access the computer until & unless you permit them by giving the passwords/id again.If you have already given any info to them..Just restart the computer.This will automatically disconnect any further communication between them & your computer .They can't access your computer after this incident .These guys (How much smart they think they might be) will still need your permission to access it.

However every company is not a scam.If you think they are stealing your information..Call their officials to sort out the problems.


Regards,

Ricky