Author Topic: constant malware and trojan pop ups  (Read 4795 times)

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Offline panzerwelly

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constant malware and trojan pop ups
« on: August 07, 2012, 08:22:12 PM »
hi i am getting constant avast pop up warning about blocked malware and trojans

this is what i have noted


c:\windows\installer\...\80000032.@
win32:downloader-pku [trj]
moved to chest
c:\windows\system32\services.exe


c:\windows\...\00000004.@
win32:malwar-gen
moto chest
c:\windows\system32\services.exe

this is all new to me as i have no experience of my pc being infected or attacked i have always been ok  in that respect

any help will be appreciated

thanks



Offline Pondus

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Re: constant malware and trojan pop ups
« Reply #1 on: August 07, 2012, 08:42:36 PM »
follow this guide and attach (not copy and paste) logs from Malwarebytes / OTL / aswMBR
http://forum.avast.com/index.php?topic=53253.0
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline panzerwelly

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Re: constant malware and trojan pop ups
« Reply #2 on: August 07, 2012, 11:01:49 PM »
have attached following otl and mbam

many thanks

Offline essexboy

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Re: constant malware and trojan pop ups
« Reply #3 on: August 07, 2012, 11:15:02 PM »
Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


    Quote
    :Files
    C:\Windows\Installer\{d42f5f93-4fb3-7e99-4385-02fe524c78b6}
    C:\Users\Peter\AppData\Local\{d42f5f93-4fb3-7e99-4385-02fe524c78b6}
    ipconfig /flushdns /c
    netsh int ip reset c:\resetlog.txt  /c
    ipconfig /release /c
    ipconfig /renew /c
    sc create BITS binpath= "c:\windows\system32\svchost.exe -k netsvcs" start= delayed-auto /c

    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [CREATERESTOREPOINT]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
  • Accept the disclaimer and allow to update if it asks




  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.[/b]
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

FINALLY

run farbar service scanner



Tick "All" options.
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.

Offline panzerwelly

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Re: constant malware and trojan pop ups
« Reply #4 on: August 07, 2012, 11:55:24 PM »
hi back again

here are OTL TEXT scans

the pop ups seem to of stopped (for now at least)

i will run the combofix on my next spare time and get back to you....

i have also attached another OTL file which was a result of the runfix after the pc restarted.... just in case this is important?
thanks

Offline panzerwelly

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Re: constant malware and trojan pop ups
« Reply #5 on: August 08, 2012, 03:36:44 PM »
hello i have run combofix, have attached combofix text

PC seems ok, windows updates was not working during this period but since running combofix it is now working again

Offline essexboy

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Re: constant malware and trojan pop ups
« Reply #6 on: August 08, 2012, 04:31:35 PM »
Any outstanding problems ?

Offline panzerwelly

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Re: constant malware and trojan pop ups
« Reply #7 on: August 08, 2012, 10:13:13 PM »
evening

no all seems to be working many thanks for your help ;D

cheers!

Offline essexboy

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Re: constant malware and trojan pop ups
« Reply #8 on: August 08, 2012, 11:29:43 PM »
Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Remove ComboFix

  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK



  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:
  • Go to this site  and click Do I have Java
  • It will check your current version and then offer to update to the latest version
SPRING CLEAN

To manually create a new Restore Point
 
  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create
Now we can purge the infected ones
  • GoStart > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.  Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?

Keep safe  :wave:

Offline panzerwelly

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Re: constant malware and trojan pop ups
« Reply #9 on: August 09, 2012, 11:30:22 PM »
evening...

only just picked up my emails....having a bit of a stress in life at moment...i will read thru your recommendations and follow up soon as poss and revert

many thanks much appreciated

peter

Offline panzerwelly

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Re: constant malware and trojan pop ups
« Reply #10 on: August 11, 2012, 07:51:19 PM »
evening

ok followed up all recommendations and all is well pc running fine......but

i don't seem to be able to get windows updates to download and install i get notification of a available update but when trying to carry out this update it fails with this error message

Windows-update_error 80246008....

.i have tried the support advice on windows 7 but all seems as it should...even the online microsoft fixit could not resolve the problem....could this be related to the infection ?


regards ???

regards

Offline essexboy

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Re: constant malware and trojan pop ups
« Reply #11 on: August 11, 2012, 08:01:37 PM »
Yes it is, it is a new twist which I am trying to resolve with some one else at the moment

 run farbar service scanner



Tick "All" options.
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.

Offline panzerwelly

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Re: constant malware and trojan pop ups
« Reply #12 on: August 12, 2012, 04:22:27 PM »
afternoon

here is the farbar log report

thanks

Offline essexboy

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Re: constant malware and trojan pop ups
« Reply #13 on: August 12, 2012, 04:27:30 PM »
Download the reg file from the link below by right clicking and selecting "Save Target As... " save to the desktop
https://dl.dropbox.com/u/73555776/bits.reg
Right click the file and select merge
Accept the warnings
Reboot and try again

Offline panzerwelly

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Re: constant malware and trojan pop ups
« Reply #14 on: August 12, 2012, 04:41:36 PM »
sorry...i dont get it...if possible could you explain 'how to' in simpler terms it wont work for me...!! :-[