Author Topic: Arghh- Irritating unremovable malware  (Read 2536 times)

Offline neurodude

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Arghh- Irritating unremovable malware
« on: August 08, 2012, 12:13:25 PM »
Hey there everybody,

So I am getting an avast! popup every 20 seconds or so that says:

avast! has blocked a harmful URL:
Operation: hxxp://yetanothersheet.com/x/ (sometimes it is //onceagaincrap.com/x/)
Infection: URL:Mal
Process: C:\WINDOWS\System32\svchost.exe

I think avast is stopping any foul play from happening, but none of the Malware programs seem to be able to remove it.

Same as: http://forum.avast.com/index.php?action=post;topic=102734.0;last_msg=823129

If anyone has any ideas, I'd be entirely open to trying anything.  :D

Dude

Offline Pondus

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Re: Arghh- Irritating unremovable malware
« Reply #1 on: August 08, 2012, 12:15:48 PM »
malware removers are notified. it may take several hours before one arrive so be patient
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline essexboy

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Re: Arghh- Irritating unremovable malware
« Reply #2 on: August 08, 2012, 01:56:31 PM »
Hi there you appear to have set your notepad to word wrap, making the OTL log illegible..

Could you re-run OTL please and ensure that word wrap is not selected in notepad

Offline neurodude

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Re: Arghh- Irritating unremovable malware
« Reply #3 on: August 08, 2012, 02:51:11 PM »
Hi essex.

Sorry about that...

I am away from that computer right now.

I manually formatted them. Are these better?

Dude

Offline essexboy

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Re: Arghh- Irritating unremovable malware
« Reply #4 on: August 08, 2012, 06:07:15 PM »
OK this is a new one

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


    Quote
    :OTL
    O3 - HKU\S-1-5-21-417994852-2662708998-395322110-1005\..\Toolbar\WebBrowser: (no name) - {472734EA-242A-422B-ADF8-83D1E48CC825} - No CLSID value found.
    O3 - HKU\S-1-5-21-417994852-2662708998-395322110-1005\..\Toolbar\WebBrowser: (no name) - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - No CLSID value found.
    [2012/07/21 18:23:41 | 000,000,000 | ---D | C] -- C:\3eec92ab37a97ca0d893f5aded696d
    [2011/12/24 14:48:15 | 000,018,736 | -HS- | C] () -- C:\Documents and Settings\Brother\Local Settings\Application Data\4vc5cylsr3u242s07y83vmq
    [2011/12/24 14:48:15 | 000,018,736 | -HS- | C] () -- C:\Documents and Settings\All Users\Application Data\4vc5cylsr3u242s07y83vmq

    :Files
    ipconfig /flushdns /c

    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [CREATERESTOREPOINT]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
  • Accept the disclaimer and allow to update if it asks
  • Allow the installation of the recovery console




  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.[/b]
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

Offline neurodude

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Re: Arghh- Irritating unremovable malware
« Reply #5 on: August 08, 2012, 07:59:40 PM »
Thanks essex - I'll give it a shot when I get back to that PC in about an hour.

Will update later tonight...

Allen

Offline neurodude

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Re: Arghh- Irritating unremovable malware
« Reply #6 on: August 09, 2012, 01:54:17 PM »
Hi again!  :)

Followed instructions.

Upon completion, my internet connection was not working, so I ran ComboFix once more (as it instructed me to do). It said I had a rootkit in the tcp/ip stack????

Now, when I reboot the PC, I get the attached error.

Also, I am unable to restart Avast's real-time settings and the mail/news protection will not restart - when I click the link to start them, nothing happens, it just sits there - and I cannot start my windows firewall.

When I open IE, it immediately closes. Firefox and Chrome just show dns error pages.

The rest of the computer seems to be functioning OK.

Dude

Offline essexboy

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Re: Arghh- Irritating unremovable malware
« Reply #7 on: August 09, 2012, 02:06:28 PM »
OK two programmes to run now, one to check out the MBR the other to repair your spoolserver


Download the latest version of TDSSKiller from here and save it to your Desktop.
 
 
  • Doubleclick on TDSSKiller.exe to run the application


  • Then click on Change parameters.
     

     
  • Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
     
  • Click the Start Scan button.
     
     
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
     

     
  • If malicious objects are found, they will show in the Scan results and offer three (3) options.
  • Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

  • Get the report by selecting Reports

 
  • Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
Please copy and paste its contents on your next reply.

THEN

Download  Windows Repair (all in one)  from this site

Install the programme then run



Go to step 3 and allow it to run SFC



On the start repairs tab click start


Select the following  items and tick restart system when finished


Offline neurodude

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Re: Arghh- Irritating unremovable malware
« Reply #8 on: August 09, 2012, 02:08:08 PM »
Thanks essex - will respond again tomorrow!

 8)

Offline neurodude

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Re: Arghh- Irritating unremovable malware
« Reply #9 on: August 11, 2012, 02:05:49 PM »
Hey there!  ;D
 
Well, everything seems to now be running fine after completing the steps above.

I did however skip one step - I forgot to make note of the TDSKiller report. Is there a wauy to go back and get it, the report link now just shows it's current instance log.

I believe all is well. No popups, no redirects, no google issues!

Thanks, essex.

Dude

Offline essexboy

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Re: Arghh- Irritating unremovable malware
« Reply #10 on: August 11, 2012, 02:48:45 PM »
Just run TDSSKiller as before then if there are any remnants they will show

Offline neurodude

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Re: Arghh- Irritating unremovable malware
« Reply #11 on: August 11, 2012, 06:28:46 PM »
attached
« Last Edit: August 11, 2012, 06:31:51 PM by neurodude »

Offline essexboy

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Re: Arghh- Irritating unremovable malware
« Reply #12 on: August 11, 2012, 06:50:02 PM »
Could you re-run TDSSKiller with the same parameters
When the following appears select delete

\device\Harddisk0\DR0 (TDSS File System)

The let me know how the computer is behaving

Offline neurodude

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Re: Arghh- Irritating unremovable malware
« Reply #13 on: August 13, 2012, 02:00:39 PM »
Everything seems A-OK now!

Offline essexboy

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Re: Arghh- Irritating unremovable malware
« Reply #14 on: August 13, 2012, 02:03:44 PM »
Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
    [CLEARALLRESTOREPOINTS]
     [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Remove ComboFix
  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall
     (Notice the space between the "x" and "/")
    then click OK



  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.
   Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:
  • Go to this site  and click Do I have Java
  • It will check your current version and then offer to update to the latest version
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave:

 

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