Author Topic: Help!  (Read 3792 times)

0 Members and 1 Guest are viewing this topic.

Offline Hildy

  • Newbie
  • *
  • Posts: 7
Help!
« on: August 13, 2012, 05:03:23 AM »
Hi There,
I hope someone can help me....please!

I have followed the instructions in the sticky at the start of the worms and viruses thread and have deleted files when they appear infected but I still have not been able to get rid of the virus.
I have attached the logs from all  the scans I have done in different programs.
Thank you so much in advance.
Cheers

Offline Hildy

  • Newbie
  • *
  • Posts: 7
Re: Help more attachments
« Reply #1 on: August 13, 2012, 05:07:36 AM »
More Logs

Offline Hildy

  • Newbie
  • *
  • Posts: 7
Re: Help Last Log
« Reply #2 on: August 13, 2012, 05:08:49 AM »
Last Log

Offline Pondus

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 34542
Re: Help!
« Reply #3 on: August 13, 2012, 07:07:31 AM »
malware removers are notified. it may take hours before one arrive so be patient
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline argus

  • Malware Removal Expert ASAP
  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2064
Re: Help!
« Reply #4 on: August 13, 2012, 08:21:31 AM »
Hi Hildy

Please follow the instructions.


Step1


Re-run OTL.exe.

  • Copy and paste the following text written inside of the quote box into the Custom Scans/Fixes box.

Code: [Select]
:OTL
MOD - [2012/07/11 09:18:11 | 001,107,552 | ---- | M] () -- C:\Program Files (x86)\AVG Secure Search\vprot.exe
IE - HKLM\..\URLSearchHook: {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll (Conduit Ltd.)
IE - HKU\S-1-5-21-2898262794-577693822-3447752850-1000\..\URLSearchHook: {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll (Conduit Ltd.)
IE - HKU\S-1-5-21-2898262794-577693822-3447752850-1000\..\URLSearchHook: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - No CLSID value found
IE - HKU\S-1-5-21-2898262794-577693822-3447752850-1000\..\SearchScopes,DefaultScope = {95B7759C-8C7F-4BF1-B163-73684A933233}
IE - HKU\S-1-5-21-2898262794-577693822-3447752850-1000\..\SearchScopes\{8F38861C-E7D5-4579-B03A-05BDC4E114DD}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT3072253
IE - HKU\S-1-5-21-2898262794-577693822-3447752850-1000\..\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}: "URL" = http://isearch.avg.com/search?cid={A50CFFB1-EC07-46A8-9F61-84BB31002ED9}&mid=2cd072aaf0c647d08144016ece92c7df-308f818bc67c56be20f549c7ddbf792ada45c403&lang=en&ds=qw011&pr=sa&d=2012-06-25 19:50:49&v=11.1.0.7&sap=dsp&q={searchTerms}
IE - HKU\S-1-5-21-2898262794-577693822-3447752850-1000\..\SearchScopes\{CFF4DB9B-135F-47c0-9269-B4C6572FD61A}: "URL" = http://mystart.incredibar.com/mb139/?search={searchTerms}&loc=IB_DS&a=6R8reBjPz4&i=26
FF - HKLM\Software\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin: C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\11.2.0\\npsitesafety.dll ()
[2012/05/14 10:12:39 | 000,000,000 | ---D | M] (uTorrentControl2 Community Toolbar) -- C:\Users\The Poynters\AppData\Roaming\Mozilla\Firefox\extensions\{687578b9-7132-4a7a-80e4-30ee31099e03}
CHR - default_search_provider: AVG Secure Search (Enabled)
CHR - default_search_provider: search_url = http://isearch.avg.com/search?cid={A50CFFB1-EC07-46A8-9F61-84BB31002ED9}&mid=2cd072aaf0c647d08144016ece92c7df-308f818bc67c56be20f549c7ddbf792ada45c403&lang=en&ds=qw011&pr=sa&d=2012-06-25 19:50:49&v=11.1.0.12&sap=dsp&q={searchTerms}
CHR - Extension: uTorrentControl2 = C:\Users\The Poynters\AppData\Local\Google\Chrome\User Data\Default\Extensions\pacgpkgadgmibnhpdidcnfafllnmeomc\2.3.7.1_0\
O2 - BHO: (uTorrentControl2 Toolbar) - {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll (Conduit Ltd.)
O2 - BHO: (AVG Security Toolbar) - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\11.1.0.12\AVG Secure Search_toolbar.dll ()
O3:[b]64bit:[/b] - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (uTorrentControl2 Toolbar) - {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll (Conduit Ltd.)
O3 - HKLM\..\Toolbar: (AVG Security Toolbar) - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\11.1.0.12\AVG Secure Search_toolbar.dll ()
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKU\S-1-5-21-2898262794-577693822-3447752850-1000\..\Toolbar\WebBrowser: (uTorrentControl2 Toolbar) - {687578B9-7132-4A7A-80E4-30EE31099E03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll (Conduit Ltd.)
O4 - HKLM..\Run: [vProt] C:\Program Files (x86)\AVG Secure Search\vprot.exe ()

:Files
C:\Windows\Installer\{b325526c-37e9-32d0-79ba-11c7084e4fa5}
C:\Users\The Poynters\AppData\Local\{b325526c-37e9-32d0-79ba-11c7084e4fa5}
ipconfig /flushdns /c

:commands
[emptytemp]
[CREATERESTOREPOINT]
[EMPTYJAVA]
[Reboot]
  • Then click the Run Fix button at the top.
  • Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.
**********************

Step2



> Download ComboFix from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
note: ComboFix must be downloaded to your Desktop.

> Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this Instruction.

How to disable avast:

  • Right-click on the avast! icon in the lower right corner of the screen and choose Open Avast! User Interface.
  • In the window that opens on the top right corner, click Settings.
  • In a new window that opens, choose the option Troubleshooting, Uncheck Enable avast! self-defense, and click OK.

  • Right-click on the avast! icon in the lower right corner of the screen and select avast! shield controls .
  • In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.
Note: Do not forget to turn on this option after the cleaning.



> Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.

ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.

If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix's window while it is running.


> When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
  Attach log reports ( ComboFix.txt) back to topic.

« Last Edit: August 13, 2012, 09:02:04 AM by argus »
I volunteer my free time to help you, if you would like to donate to show your appreciation, it will be much appreciated.   DONATE

Offline Hildy

  • Newbie
  • *
  • Posts: 7
Re: Help!
« Reply #5 on: August 13, 2012, 12:18:23 PM »
Hi Argus,
Thank you so much for looking into this for me.  I have followed your instructions and have attached the two reports.  I had a brief panic when Combofix restarted the computer and none of my icons would work.  I restarted the machine again and it now seems to be working! YAY
I have had no virus notifications in the last five mins so I have my fingers crossed it seems to of worked.  Only problem is the computer is super, super slow.
Thanks Argus, I look forward to your reply.
Cheers
Hildy.

Offline argus

  • Malware Removal Expert ASAP
  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2064
Re: Help!
« Reply #6 on: August 13, 2012, 01:08:26 PM »
Hi Hildy



Open notepad and copy/paste the text present inside the code box below:


Code: [Select]

Folder::
c:\program files (x86)\Common Files\AVG Secure Search
c:\program files (x86)\uTorrentControl2
c:\program files (x86)\AVG Secure Search

Driver::
vToolbarUpdater11.2.0

ClearJavaCache::

DDS::
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\11.2.0\ViProtocol.dll

Registry::
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{687578b9-7132-4a7a-80e4-30ee31099e03}"=-
[-HKEY_CLASSES_ROOT\clsid\{687578b9-7132-4a7a-80e4-30ee31099e03}]
[-HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{687578b9-7132-4a7a-80e4-30ee31099e03}]
[-HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar]
"{687578b9-7132-4a7a-80e4-30ee31099e03}"=-
"{95B7759C-8C7F-4BF1-B163-73684A933233}"=-
[-HKEY_CLASSES_ROOT\clsid\{687578b9-7132-4a7a-80e4-30ee31099e03}]
[-HKEY_CLASSES_ROOT\clsid\{95b7759c-8c7f-4bf1-b163-73684a933233}]
[-HKEY_CLASSES_ROOT\AVG Secure Search.PugiObj.1]
[-HKEY_CLASSES_ROOT\AVG Secure Search.PugiObj]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"vProt"=-



    Save this as
CFScript.txt



Close all browser windows and refering to the picture above.

Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
ComboFix will will re-run. When finished, it will produce a log for you.
Attach the contents of the log in your next reply. (typical location: C:\ComboFix.txt )

*

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


*****************


  • Download AdwCleaner (by Xplode) on your desktop.
  • Launch it, click on [Search] and wait for the scan.
  • When the scan ends, notepad with the report will appears.
  • Click on the [Delete] Wait for the programme completes his work.
    The program will close all active programs. Click OK to confirm that.
    On the next two windows that open ( Informations and Restart required ) click OK

  • The computer will restart and open a notepad ( C:\AdwCleaner[S1].txt ) with the report.
  • Save the notepad report on the Desktop
  • Please attach here C:\AdwCleaner[S1].txt
Note: The report will also be stored on C:\AdwCleaner[S1].txt [/list]


*****************


Download and run the AVG Remover

http://www.avg.com/ww-en/utilities
I volunteer my free time to help you, if you would like to donate to show your appreciation, it will be much appreciated.   DONATE

Offline Hildy

  • Newbie
  • *
  • Posts: 7
Re: Help!
« Reply #7 on: August 13, 2012, 03:45:52 PM »
Hi Argus,
Thanks again for your quick reply.  I completed your next step by dragging the notepad file onto combofix and have attached the log.
However, when I went to download the next step (ADW or something by Xplode) it wouldn't open the link.
Cheers
Hildy

Offline argus

  • Malware Removal Expert ASAP
  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2064
Re: Help!
« Reply #8 on: August 13, 2012, 04:14:49 PM »
Quote
However, when I went to download the next step (ADW or something by Xplode) it wouldn't open the link.

OK, not necessary, the PC is clean.

How's your computer behaving now?
I volunteer my free time to help you, if you would like to donate to show your appreciation, it will be much appreciated.   DONATE

Offline Hildy

  • Newbie
  • *
  • Posts: 7
Re: Help!
« Reply #9 on: August 13, 2012, 04:21:35 PM »
It's still a little slow but it's working well, no virus notifications at all.
 ;D
I again would like to express my gratitude for all your help, I really do appreciate it.
Cheers

Offline argus

  • Malware Removal Expert ASAP
  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2064
Re: Help!
« Reply #10 on: August 13, 2012, 04:31:59 PM »
Thanks Hildy  :)


It is necessary to uninstall the ComboFix :
  • Click Start (or ) then Run.


    On Windows7 or Vista you may use Start Search field if Run is not available.

  • In the line of text type in (Copy) the following:
Code: [Select]
ComboFix /Uninstall
    Note that there is a space between " ComboFix " and " /Uninstall " .

    • then click OK (or press Enter ).
    Wait for the uninstall process is complete.


    ***

    Run OTL and hit the cleanup button.
    I volunteer my free time to help you, if you would like to donate to show your appreciation, it will be much appreciated.   DONATE

    Offline argus

    • Malware Removal Expert ASAP
    • Avast Evangelist
    • Super Poster
    • ***
    • Posts: 2064
    Re: Help!
    « Reply #11 on: August 13, 2012, 04:37:13 PM »
    For optimization of system I am using Vit Registry Fix
    http://www.softpedia.com/get/Tweak/Registry-Tweak/Vit-Registry-Fix.shtml
    I volunteer my free time to help you, if you would like to donate to show your appreciation, it will be much appreciated.   DONATE

    Offline Hildy

    • Newbie
    • *
    • Posts: 7
    Re: Help!
    « Reply #12 on: August 13, 2012, 04:58:28 PM »
    Thanks Argus, all done!
    You are the best.
    Can I make a donation somewhere?