**WARNING**Unfortunately one or more of the infections I have identified are
Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to
stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again.
Unfortunately I have found what is known as the
ZeroAccess rootkit on your system. It is an
especially nasty infection that can take quite some time to clean as well as may have damaged your system files itself. As a warning, during the cleaning (if you choose to do so) you may lose internet access with this computer and in the end we may need to reinstall the operating system anyway depending on the extent of the infection.
If you would like to format and reinstall your Operating System please let me know and we can assist you with that.
If you would like to continue with the cleaning, please continue with the following instructions and I will be more than happy to help.
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Download
Combofix from the link below, and save it to your desktop.
Link**Note: It is important that it is saved directly to your desktop**
If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.
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IMPORTANT -
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link
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Right-Click and Run as Administrator on
ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
- Please post the C:\ComboFix.txt for further review.
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