Author Topic: Error when trying to uninstall  (Read 2378 times)

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Zadeth

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Error when trying to uninstall
« on: August 13, 2012, 12:49:53 PM »
When trying to uninstall, I always get this message:

"The instruction 0x54498a12 referenced memory at 0x03e64000. The memory could not be read.

Click OK to terminate the program"


Is this a known problem and how can I fix it? I uninstalled Avast! on my laptop yesterday to install Microsoft Essentials, after being advised to by a computer technician. I am trying to do the same on my Desktop this morning and this error message pops up. I tried repairing Avast! and uninstalling, and nothing.

Offline Asyn

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Re: Error when trying to uninstall
« Reply #1 on: August 13, 2012, 12:53:35 PM »
Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Zadeth

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Re: Error when trying to uninstall
« Reply #2 on: August 13, 2012, 12:58:51 PM »
Thanks. I'm not very familiar with Windows Safe Mode, so I am a bit reluctant to use it in case I mess something up. I accidentally ran the uninstaller and it said something about disabling self protection. How am I able to do that?

Offline Asyn

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Re: Error when trying to uninstall
« Reply #3 on: August 13, 2012, 01:03:11 PM »
I accidentally ran the uninstaller and it said something about disabling self protection. How am I able to do that?

avast! GUI -> Settings -> Troubleshooting
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Zadeth

  • Guest
Re: Error when trying to uninstall
« Reply #4 on: August 13, 2012, 01:05:03 PM »

avast! GUI -> Settings -> Troubleshooting

When I do this, it automatically re-activates itself when I exit.

Offline Asyn

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Re: Error when trying to uninstall
« Reply #5 on: August 13, 2012, 01:09:52 PM »

avast! GUI -> Settings -> Troubleshooting

When I do this, it automatically re-activates itself when I exit.

See: Reply #1...!!
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0