Author Topic: Web and Mail Shield won't start  (Read 20486 times)

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shaolindan

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Re: Web and Mail Shield won't start
« Reply #15 on: August 16, 2012, 11:47:57 AM »
second part

Offline essexboy

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Re: Web and Mail Shield won't start
« Reply #16 on: August 16, 2012, 04:03:17 PM »
Could you re-run combofix please as the last portion was corrupted

For the Outlook problem

Go Start-Run and type in :
Outlook.exe /resetnavpane    (Notice the space between exe and /)

What error do you get for Network shield and Mail shield

shaolindan

  • Guest
Re: Web and Mail Shield won't start
« Reply #17 on: August 16, 2012, 04:20:19 PM »
Combo-fix comes up with a window that says "No windows recover console found. Without this it will not be possible to fix more serious errors" Would you like Combo-fix to download and install this? This will require internet access.

Unfortunately that machine still doesnt have internet access. Ipconfig wont even work.

using the /resetnavpane line starts outlook but results in a pop up window saying exactly the same thing.

Can I get windows recovery console from this computer and put it on a memory stick?

shaolindan

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Re: Web and Mail Shield won't start
« Reply #18 on: August 16, 2012, 04:21:32 PM »
Oh and the error when I hit the 'fix this' button on avast is a pop up that says "The following components can not be started. Network Shield"

Offline essexboy

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Re: Web and Mail Shield won't start
« Reply #19 on: August 16, 2012, 04:36:34 PM »
Download the tools needed to a flash drive or other removable media, and transfer them to the infected computer. 
 
***************************************************
 
Download ComboFix from one of these locations:
 
Link 1
Link 2
Link 3
 
**Note:  It is important that it is saved directly to your desktop** 
 
-------------------------------------------------------------------- 
 
With malware infections being as they are today, it's strongly recommended to have the Windows Recovery Console pre-installed on your machine before doing any malware removal.
 
The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
 
 
Go to Microsoft's website => http://support.microsoft.com/kb/310994
 
Scroll down to Step 1, and select the download that's appropriate for your Operating System. Download the file & save it as it's originally named.
 
Note: If you have SP3, use the SP2 package.
 
 
---------------------------------------------------------------------
 
Transfer all files you just downloaded, to the desktop of the infected computer.
 
--------------------------------------------------------------------
 
 
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
 

 
 
  • Drag the setup package onto ComboFix.exe and drop it.
  • Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.

 
 
 
  • At the next prompt, click 'Yes' to run the full ComboFix scan.
  • When the tool is finished, it will produce a report for you.
Please post the C:\ComboFix.txt in your next reply.

shaolindan

  • Guest
Re: Web and Mail Shield won't start
« Reply #20 on: August 16, 2012, 04:53:35 PM »
Sorry - but the link for the sp2 xp download doesn't work.

I have tried searching - but I can't find anything.....

shaolindan

  • Guest
Re: Web and Mail Shield won't start
« Reply #21 on: August 16, 2012, 05:01:33 PM »
http://www.microsoft.com/en-us/download/details.aspx?id=25129 is the cd for service pack 3. Is that any use?

shaolindan

  • Guest

shaolindan

  • Guest
Re: Web and Mail Shield won't start
« Reply #23 on: August 16, 2012, 06:12:47 PM »
Here ya go. Dont think the console installed though.

shaolindan

  • Guest
Re: Web and Mail Shield won't start
« Reply #24 on: August 16, 2012, 06:21:36 PM »
That didn't work for the console but i have found an xp cd. Can i grab it from there?

shaolindan

  • Guest
Re: Web and Mail Shield won't start
« Reply #25 on: August 16, 2012, 06:31:54 PM »
After combofix starts - it says it needs recovery console and asks if it can install. I say yes and it says 'Boot Partition cannot be enumerated correctly'

Offline essexboy

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Re: Web and Mail Shield won't start
« Reply #26 on: August 16, 2012, 07:45:05 PM »
OK lets use a different programme to check the MBR, how is the computer at the moment ?

 

  • Download RogueKiller  and save it on your desktop
  • Quit all programs
  • Start RogueKiller.exe.
  • Wait until Prescan has finished ... 
  •     Click on Scan
   
 
  • Wait for the end of the scan. 
  • The report has been created on the desktop. 
  • Click on the Delete button.
     
  • The report has been created on the desktop.
  • Next click on the ShortcutsFix   

  • The report has been created on the desktop.
Please post:    All RKreport.txt text files located on your desktop.

shaolindan

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Re: Web and Mail Shield won't start
« Reply #27 on: August 17, 2012, 10:25:39 AM »
OK. I've done that.

I actually tried the dns and host fix too. But it didn't seem to make any difference.

I have attached the logs.

shaolindan

  • Guest
Re: Web and Mail Shield won't start
« Reply #28 on: August 17, 2012, 11:20:51 AM »
Oh and the fix shortcuts....

Offline essexboy

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Re: Web and Mail Shield won't start
« Reply #29 on: August 17, 2012, 02:01:39 PM »
Nope but it has shown an anomoly

Download the latest version of TDSSKiller from here and save it to your Desktop.
 
 
  • Doubleclick on TDSSKiller.exe to run the application


  • Then click on Change parameters.
     

     
  • Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
     
  • Click the Start Scan button.
     
     
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
     

     
  • If malicious objects are found, they will show in the Scan results and offer three (3) options.
  • Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

  • Get the report by selecting Reports

 
  • Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
Please copy and paste its contents on your next reply.