Author Topic: Help Please  (Read 7087 times)

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Breeze99

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Help Please
« on: August 14, 2012, 04:06:16 PM »
I run my virus scan daily and it always comes up with No Threat Found but today I have got several popups from Avast saying it has caught a trojan and it talks about antiphishing not sure what that is. Can someone please help me figure out what is happening?

I am running Windows XP
Avast Anti Virus (free version)

Thanks,
Breeze
« Last Edit: August 14, 2012, 04:29:17 PM by Breeze99 »

Offline Pondus

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Re: Help Please
« Reply #1 on: August 14, 2012, 04:09:25 PM »
it would help if you attach a screenshot of the avast pop-up

there is a pin in top right corner of the pop-up .....click that to make it stay on screen

if you right click avast tray icon, you get a menu with show last pop-up...... will not work if you have restarted since last pop-up
« Last Edit: August 14, 2012, 04:13:33 PM by Pondus »

Breeze99

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Re: Help Please
« Reply #2 on: August 14, 2012, 04:23:48 PM »
Attached a screenshot in my original post

Theo Peterbroers

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Re: Help Please
« Reply #3 on: August 14, 2012, 04:53:22 PM »
Ah, the visicom thingy.

The same problem showed up on the Dutch forum a few days ago (https://forum.avast.com/index.php?topic=102980.0).

Visicom_antiphising intends to block phishing attempts and, according to their website hxxp://software.visicommedia.com/en/products/antiphishing/ they are using Panda malware definitions. Most likely, this is a false positive caused by the fact that Panda (still?) does not encrypt their definitions.

It is obvious that visicom cannot work when avast blocks it from downloading definitions. Did avast store the definitions file in its viruschest? If so, it could be uploaded to virustotal. And maybe from the viruschest to avast as being a false positive.

Regards,

Offline Pondus

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Re: Help Please
« Reply #4 on: August 14, 2012, 05:30:57 PM »
Quote
Most likely, this is a false positive caused by the fact that Panda (still?) does not encrypt their definitions.
well...then i would not call it FP
« Last Edit: August 14, 2012, 05:33:55 PM by Pondus »

Online DavidR

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Re: Help Please
« Reply #5 on: August 14, 2012, 05:34:00 PM »
Quote
Most likely, this is a false positive caused by the fact that Panda (still?) does not encrypt their definitions.
well...then i would not call it FP

I certainly wouldn't call it an FP, given that avast is looking for virus signatures. It is like having an attack dog and being surprised when it bites someone.
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Offline Pondus

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Re: Help Please
« Reply #6 on: August 14, 2012, 05:37:03 PM »
anyway what is this visicom program, never heard of it ?

Online DavidR

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Re: Help Please
« Reply #7 on: August 14, 2012, 05:44:41 PM »
Your guess is as good as mine, but based on the images, an anti-phishing tool, so google would be the next step ;D

http://software.visicommedia.com/en/products/antiphishing/
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Offline Pondus

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Re: Help Please
« Reply #8 on: August 14, 2012, 05:47:37 PM »
so ..... solution uninstall    ;)

Online DavidR

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Re: Help Please
« Reply #9 on: August 14, 2012, 06:01:56 PM »
In all honesty I don't find any need for an anti-phishing application when you have the Web and Network Shields. Add to that in most cases your browser Firefox/Chrome have built in protection in that regard also. Not to mention you can also add browser extensions which would also cover that, AdBlockPlus has a malicious sites filter also.
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Breeze99

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Re: Help Please
« Reply #10 on: August 14, 2012, 07:29:26 PM »
So are you saying I don't have a virus/malware/trojan/etc? And would it be safe to uninstall this whatever you call it although I didn't install/download anything. Sorry to be so dense but I don't understand all this virus stuff and just want my computer to be safe.

Online DavidR

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Re: Help Please
« Reply #11 on: August 14, 2012, 07:50:11 PM »
You don't appear to have a virus but that software is trying to download virus signatures which aren't encrypted, so 'any' signature based antivirus would alert on these.

At some point you have installed something that includes this anti-phishing tool, possibly ISP based security, I don't know.

As I have said I believe these additional applications are pretty much redundant with avast and browser security (you don't say what browser you are using ?), etc.

So I would check your add remove programs/programs and features (depending on OS) and see if it is listed (anti-phishing Domain Advisor, I believe it is but that may differ).
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Breeze99

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Re: Help Please
« Reply #12 on: August 14, 2012, 08:22:30 PM »
Thank you so much! I can deal with the popups if it's blocking something I just panicked thinking I had a virus of some sorts although Avast scan was showing no threat found. I use Google Chrome as my browser but do have IE and FF. I will check my add/remove programs and see if I see anything. Maybe it was with something that I downloaded but I haven't downloaded anything in months. Thanks again!

Edit: It is listed as Anti-phishing Domain Advisor. Can I safely remove/delete that?
« Last Edit: August 14, 2012, 08:27:18 PM by Breeze99 »

Online DavidR

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Re: Help Please
« Reply #13 on: August 14, 2012, 09:47:29 PM »
Yes you should be able to safely uninstall it, reboot after the uninstall and then confirm it has been removed.

The Chrome and Firefox browsers have a safe browsing feature which should also block malicious sites. The AdBlockPlus add-on for firefox (probably available for Chrome) and you can add the Malicious Domains filter list to it.
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Breeze99

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Re: Help Please
« Reply #14 on: August 15, 2012, 12:30:37 PM »
Thanks so much for your help! It seems to be gone and I will have to look into the browsing features for Chrome.