Author Topic: Avast Service Doesnt Start - HELP!!!  (Read 40173 times)

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Offline koolx

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Avast Service Doesnt Start - HELP!!!
« on: August 17, 2012, 10:31:06 PM »
i got xp pro sp3. after installing the free version, i found that the avast program is disabled. i then checked to see if the service was running. it was not. i then tried to start it but i get this error:

"could not start avast antivirus service on local computer error 5 access is denied"

i tried to repair it but nothing. how do i fix this issue?
« Last Edit: August 17, 2012, 10:38:13 PM by koolx »

Offline DJBone

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #1 on: August 17, 2012, 10:35:46 PM »
Hello and welcome to the forum! :)

First some additional questions:
- Which OS? (32/64 Bit - which SP)
- Which program version (7.0.1456 is the latest)?
- Other security related software installed?

DJBone
Win10 x64, AIS 20.1.2397
Avast Mobile Security (always latest version)

Offline Pondus

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #2 on: August 17, 2012, 10:36:17 PM »
what other security programs do you have..

Offline koolx

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #3 on: August 17, 2012, 10:40:26 PM »
Hello and welcome to the forum! :)

First some additional questions:
- Which OS? (32/64 Bit - which SP)
- Which program version (7.0.1456 is the latest)?
- Other security related software installed?

DJBone

hello all.. to answer your questions,

- i got xp pro sp3
- i got the latest avast free version program
- i got no other security programs installed.

need help

Offline DJBone

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #4 on: August 17, 2012, 10:48:16 PM »
Have you installed avast from an administrator account?

DJBone
Win10 x64, AIS 20.1.2397
Avast Mobile Security (always latest version)

Offline Pondus

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #5 on: August 17, 2012, 10:52:28 PM »
Quote
.....after installing the free version,........
and what AV did you have before installing avast ?

Offline koolx

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #6 on: August 17, 2012, 10:58:53 PM »
Have you installed avast from an administrator account?

DJBone

yes i have admin rights.. at least i do.. its my computer and no one else euse it. so i'm certain i got admin rights.but i'd like to know how to check this just in case.

Offline koolx

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #7 on: August 17, 2012, 11:01:02 PM »
Quote
.....after installing the free version,........
and what AV did you have before installing avast ?

i had avast before.

Offline DJBone

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #8 on: August 17, 2012, 11:11:07 PM »
You could try a clean install of avast:
- Download latest stable version of avast: http://www.avast.com/download-software
- http://www.avast.com/uninstall-utility (note the Windows Safe Mode detail).
- Run aswclear several times, for each version / edition of avast ever installed or updated to in your system.
- Install avast and restart after the installation finishes.

DJBone
Win10 x64, AIS 20.1.2397
Avast Mobile Security (always latest version)

Offline koolx

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #9 on: August 18, 2012, 07:22:42 AM »
You could try a clean install of avast:
- Download latest stable version of avast: http://www.avast.com/download-software
- http://www.avast.com/uninstall-utility (note the Windows Safe Mode detail).
- Run aswclear several times, for each version / edition of avast ever installed or updated to in your system.
- Install avast and restart after the installation finishes.

DJBone

yes ive tr4ied using the uninstall utility several times and then doing a fresh install.. but that doesnt work either.

Offline DJBone

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #10 on: August 18, 2012, 09:26:02 AM »
Maybe you could try the Release Candidate from here: http://forum.avast.com/index.php?topic=102720.0

DJBone
Win10 x64, AIS 20.1.2397
Avast Mobile Security (always latest version)

Offline koolx

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #11 on: August 18, 2012, 03:21:11 PM »
Maybe you could try the Release Candidate from here: http://forum.avast.com/index.php?topic=102720.0

DJBone

that wont do anything. the problem is that the avast service wont start. when i go into Admin Tools>Services, and i try to start the service, it gives me an error that says, "error 5: access is denied".. how can i get rid of this error and enable this service finally?

i also get the following error when i enter into safe mode:
"error 1068: the dependency service or group failed to start."

so i really need help with this.
« Last Edit: August 18, 2012, 04:08:26 PM by koolx »

Offline DJBone

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #12 on: August 18, 2012, 09:28:21 PM »
that wont do anything. the problem is that the avast service wont start. when i go into Admin Tools>Services, and i try to start the service, it gives me an error that says, "error 5: access is denied".. how can i get rid of this error and enable this service finally?

i also get the following error when i enter into safe mode:
"error 1068: the dependency service or group failed to start."

so i really need help with this.
The error messages look like some troubles with your Windows. Maybe someone with better english knowledge could help you. Sorry!

DJBone
Win10 x64, AIS 20.1.2397
Avast Mobile Security (always latest version)

Offline mchain

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #13 on: August 18, 2012, 09:39:21 PM »
Quote
The error messages look like some troubles with your Windows. Maybe someone with better english knowledge could help you. Sorry!

I agree with DJBone.

You can read and get help for this here, if you wish:  http://forum.avast.com/index.php?topic=53253.0

For the moment, I would use another computer, since you appear to not have antivirus protection on your system.  You can transfer all requested programs and logs to the affected system, and back again.  Use a known safe system to do this.  Do not use your system on the internet until a diagnosis and solution is achieved for you.  Hope this works for you.

Attach the logs for Malwarebytes, OTL (two), and aswMBR.exe in your next reply.
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline koolx

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Re: Avast Service Doesnt Start - HELP!!!
« Reply #14 on: August 19, 2012, 05:43:16 AM »
Quote
The error messages look like some troubles with your Windows. Maybe someone with better english knowledge could help you. Sorry!

I agree with DJBone.

You can read and get help for this here, if you wish:  http://forum.avast.com/index.php?topic=53253.0

For the moment, I would use another computer, since you appear to not have antivirus protection on your system.  You can transfer all requested programs and logs to the affected system, and back again.  Use a known safe system to do this.  Do not use your system on the internet until a diagnosis and solution is achieved for you.  Hope this works for you.

Attach the logs for Malwarebytes, OTL (two), and aswMBR.exe in your next reply.

hi mchain link.. i posted my attachments below as you requested. please note that when i ran malwarebytes, the log reported that i got some registry hacks in the start menu. these are not viruses.. they are pure hacks, NOT viruses. please dont mistake them for viruses.

please take a look at the logs and let me know how to finally get rid of 'Error 5'. i'll await your reply!