Author Topic: Can`t open anti-theft after update  (Read 2493 times)

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Offline duf

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Can`t open anti-theft after update
« on: August 30, 2012, 01:39:36 PM »
Hi,
I installed the update Avast and I can not open the anti-theft. After each attempt message gets: application has stopped unexpectedly. I have uninstalled the application and installed it again but still I can not open the module. I have rooted phone. To date, download the patch from googleplay I had no problem with this module.

Offline reinhardholzner

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Re: Can`t open anti-theft after update
« Reply #1 on: August 30, 2012, 04:38:42 PM »
can you get me a log?

Offline duf

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Re: Can`t open anti-theft after update
« Reply #2 on: August 30, 2012, 09:33:34 PM »
I'd love to but how to do it? My phone is the LG GT540. Where can I find this log?

Offline Werner

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Re: Can`t open anti-theft after update
« Reply #3 on: September 03, 2012, 11:31:50 AM »
To create a log, please proceed as follows:
- go to Android Market
- search for aLogcat
- download and install the app
- start aLogcat from the app menu -> aLogcat will start gathering the log messages
- now use the HOME button to go back to the phone interface (do NOT use the BACK key as this will CLOSE aLogcat, HOME just puts it to the back)
- use Anti Theft to simulate your issue then
- once the unwanted behaviour occured long-press the HOME key
- select aLogcat app
- press the MENU key
- press SHARE
- press E-Mail
- send the E-Mail to holzner@avast.com along with a short description of the problem (in the log or separate mail)
- close aLogcat (BACK key)

thank you!

Offline duf

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Re: Can`t open anti-theft after update
« Reply #4 on: September 03, 2012, 12:22:11 PM »
I have send logs. Sorry that i don`t describe problem with mail.